A Case Study: Application of the Balanced Scorecard in Higher Education by Andrea Mae Rollins A dissertation submitted to the faculty of San Diego State University In partial fulfillment of the requirements for the degree Doctor of Educational Leadership June 28‚ 2011 iii Copyright © 2011 by Andrea Mae Rollins iv DEDICATION This work is dedicated to my brother Jason‚ from as early as I can remember he has always been proud of his little sister and her accomplishments; his pride‚ his
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Foot Locker‚ Inc. Samragyee Gyawali‚ Moe Ichinogo‚ Yilin Lu‚ Rebecca Schwartz Strategic Management Section 03 Table of Contents Executive Summary ………………………………………………………………………… 3 Letter of Transmittal ………………………………………………………………………… 5 Company History ………………………………………………………………………… 6 Industry Analysis ………………………………………………………………………… 6 Marketing Analysis ………………………………………………………………………… 11 Financial Analysis ………………………………………………………………………… 17 SWOT Analysis ………………………………………………………………………… 23
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1.1. Balance Scorecard The balanced scorecard is a strategic planning and management system that is used extensively in business and industry‚ government‚ and nonprofits organizations worldwide to align business activities to the vision and strategy of the organization‚ improve internal and external communications‚ and monitor organization performance against strategic goals. (Source: Balancescorecard.org) Financial Perspective PepsiCo has enjoyed a long history of delivering strong
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A Balanced Scorecard One of the most important things to do in order to run a successful business is to know how your business is faring at all times. “In assessing performance‚ organizations should not rely on any single measure but rather on a composite set of measures that take into account the various stakeholders of the firm‚” (University of Phoenix‚ 2005). These measures are represented on what is called a balanced scorecard. The information shown on the balanced scorecard is comprised of
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distributors before it was spoiled. The project’s objective was to increase the company’s profitability by reducing cycle times and operation costs while increasing customer satisfaction. The CIL project was followed by the implementation project of a Balanced scorecard (BSC) to maintain CIL’s standards and to focus on continuous improvement‚ learning to enhance performance and rewarding employees for increased productivity. The traditional cost based performance measures which were developed from the benchmarking
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Abstract The balanced scorecard was introduced in 1992 as a performance measurement tool and has developed now to form a strategic management system. This paper uses eight articles‚ identified in Figure 1 along with extra materials to track and analyse developments in the design and implementation. The paper shows examples of the scorecard in practice and concludes that developments have been beneficial overall. It also highlights problems encountered along the way and further areas for improvement
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1. Introduction One of the biggest challenges in organisational management is measuring performance comprehensively‚ as well as implementing and executing organisational strategy effectively. The inception of Balanced Scorecard (BSC) dramatically contributes to address these issues‚ as it provides a useful performance measurement approach‚ and most importantly‚ a strategic management and control system. Therefore the BSC was widely adopted in practice and treated as one of the most valuable innovations
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Using the Balanced Scorecard as a Strategic Management System Kaplan‚ Robert S.‚ Norton‚ David P. Harvard Business Review; Jan/Feb1996‚ Vol. 74 Issue 1‚ p75-85‚ 11p‚ 3 Diagrams Robert S. Kaplan and David P. Norton introduced the balanced scorecard‚ which supplemented traditional financial measures with criteria that measured performance from the perspectives of customers‚ internal business processes‚ and learning and growth. The scorecard enabled companies to track financial results while monitoring
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PROBLEM 10-20 Creating Balanced Scorecards that Support Different Strategies [L05] The Midwest Consulting Group (MCG) helps companies build balanced scorecards. As part of its marketing efforts‚ MCG conducts an annual balanced scorecard workshop for prospective clients. As MDG’S newest employee‚ your boss has asked you to participate in this year’s workshop by explaining to attendees how a company’s strategy determines the measures that are appropriate for its balanced scorecard. Your boss has provided
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1. The balanced score card approach and the measure everything and you might get what you want approach are very different. A measure everything approach is very unorganized and inefficient. Time and resources will be wasted measuring things that are not important to that particular organization. If everything is measured it will be hard to analyze and focus the information into useful data. The balanced score card approach to measurement is much more efficient and effective. According to the Evans
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