Tri-Cities Community Bank – A Balanced Scorecard Case By Tom Albright‚ Stan Davis‚ and Aleecia Hibbets Case A. Balanced Scorecard Development Tri-Cities Community Bank (TCCB) is located in the Midwest US and has a total of 10 branches grouped into two divisions‚ the southern division (SD) and the northern division (ND). Each division consists of five branches; each branch employs a branch president‚ branch vice-president/chief loan officer‚ customer service representatives‚ loan
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Assessment tool 2 (AT2) :Written/ Oral questions 1. Identify and describe three strategies you can use to manage your time. 1. Write a (to do) list. By writing a daily/weekly/monthly to do list will help organise and remind you of what needs to be done for whom and by when. No one’s memory is perfect and when under stress with competing demands‚ it is conceivable to forget things. The list will help you set out your time in priority order and organise consecutive activities so you are
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“Liver transplant ethics: Should alcoholics be sober first? Toronto woman whose husband died in 2010 plans to launch charter challenge”. CBC News. 28 January 2015 This story appeared on the CBC news website‚ some of the questions and points this article raises are: • Should alcoholics be required to abstain from drinking for six months before they are eligible for a liver transplant in Ontario? • Does the six-month abstinence contradict the charter and Canadians’ right to universal access to
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Scoring Starbucks: A Balance Scorecard AnalysisUniversity of Maryland University CollegeDMBA 620October 17‚ 2014Executive Summary I signed a non-disclosure agreement with my current firm. I am unable to speak to the operations‚ strategy‚ and performance of the Fannie Mae. For this reason I have chosen Starbucks to analyze. Starbucks is an organization that has a wide moat. The Balance Scorecard as created by Norton and Porter focuses on several areas‚ which include the following: Financial Perspective
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The Balanced Scorecard (BSC) model proposed by Kaplan and Norton (1992) has received the largest attention during the last twenty years and has proven to be a successful model in various industries (Taticchi et al.‚ 2012). The BSC provides a holistic view of the organization based on a balanced set of measures from four im-portant perspectives: financial‚ customer‚ internal business and innovation
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performance scorecard. It’s basically an attempt to highlight the importance of a diverse set of measures instead of the single financial performance in achieving the strategic goals of the division. Specifically‚ from Frits Seeger’s point of view‚ the high service quality strategy and other dimensions were critical to the long-term success of the franchises. The customer satisfaction and strategy implementation indicators‚ therefore‚ were introduced into the new performance scorecard. Consequently
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Matt H. Evans‚ matt@exinfm.com 5 Fundamental Questions to Ask • Where are we now? (Assessment) • Where do we need to be? (Gap / Future End State) • How will we close the gap (Strategic Plan) • How will we monitor our progress (Balanced Scorecard) Matt H. Evans‚ matt@exinfm.com 6 A Good Strategic Plan should . . . • Address critical performance issues • Create the right balance between what the organization is capable of doing vs. what the organization would like to do
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Aspect of Company Performance Factors to be Considered Organizational Goal (per quarter) Actual Performance (most recent quarter) GAPS Financial Quarterly Profit Results Inventory Turnover (rate of product manufactured in that quarter sold within 1-2 months) $20‚000 90% $25‚000 110% Quarterly profits were higher than anticipated ($25‚000 versus $20‚000)‚ as was inventory turnover rate (110% versus 90%). Customer Customer Satisfaction Rate Customer Recommendation Rate (rate of new business
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Publishing. Kreitner. (40). Organizational Behavior [VitalSouce bookshelf version]. Retrieved from http://online.vitalsource.com/books/1259234185/epubcfi/6/66 Olve‚ J.‚ Roy‚ J. & Wetter‚ M. (1999). Performance drivers: A practical guide to using the balanced scorecard. Chichester: John Wiley & Sons. ISBN: 9780471986232 Szwarc‚ P. (2005). Researching customer satisfaction & loyalty: How to find out what people really think. London: Kogan Page. ISBN: 9780749443368 Trompenaars‚ F. & Prud’Homme‚ P. (2004)
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combined balanced scorecard (BSC) and fuzzy AHP; and (3) it explored practical application and illustrated the efficacy of the procedures and algorithms. It used a real-world case study in a large steel manufacturing company to present the applicability of the system. Finding SBU priorities would help the corporations to develop strategies and policies to manage and improve SBU performance. Keywords Strategic business unit Á Innovation performance management Á SBU performance Á Balanced scorecard Á Fuzzy
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