OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
Premium Business process outsourcing Outsourcing
Table of Contents 1. Introduction 2 2. Internet banking in Japan. 3 2.1.Conservative consumer banking behavior 3 2.1.1.Low level of credit card usage 3 2.1.2.The availability of ATMs for cash withdrawals 3 2.2.Internet usage in Japan 3 2.3.The competitive situation 4 2.3.1.Competition from traditional banks 4 2.3.2.Competition from domestic Internet banks 4 2.3.3.Competition from international Internet banks 4 3. Japan Net Bank’s competitive advantages 5 3.1.24/7 availability
Premium Bank
External Environment Analysis The country that the Old Town White Coffee intended to expand to is Thailand. Thailand is countries that are still in a development stage which is good for the Old Town White Coffee to expand their business in. In order for the Old Town White Coffee to expand their business in Thailand‚ the company will have to make some research through the PESTEL analysis. The word PESTEL is made up from 6 different kind of analysis which is Political‚ Economic‚ Social Cultural‚ Technological
Premium Thaksin Shinawatra Thaksin Shinawatra Bangkok
differs because America industries during this time period were poorly funded‚ horrible working environment. The United States did not care for their own citizens when providing their products that they would sell. The purposed of the foreign policy was to make trading cheaper for the United States‚ how could the U.S. expect to sell commodities if the U.S. do not care for the men and women‚ even children laborers whom are making these products. Roosevelt attitude towards Japan is an example of the
Premium Economics International trade Free trade
HKU178 op y 01/24/02 Japan Net Bank: Japan ’s First Internet-only Bank Yoshiyuki Miyai had a vision. He wanted to establish a completely new standard of banking in Japan – that of Internet-only banking. As president of Japan Net Bank (JNB)‚ the first Japanese online bank with no physical branches‚ Miyai emphasised that customer satisfaction should be the focus of JNB ’s business – his customers should enjoy convenient access to accounts‚ competitive rates‚ customisation and secure
Premium Bank Online banking
Meiji japan The meiji restoration was a chain of events that restored imperial rule to japan in 1868. The restoration and the end of the tokugawa shogun restored imperial rule over japan and brought about huge changes in japans political and social structure. The end of the tokugaua shogunate led to the country being reopened. This ment japan was open to the outside world and was quick to modernise. The new government led by emperor meiji and lower rank samari. The modernisation of japan led to
Premium Japan Meiji period Samurai
Project Report On Industry analysis Of INDIAN AUTOMOBILE INDUSTRY CHAUDHARI CHIRAG [4] CHAUDHARI RAVI [7] MULTANI AKIL [30] SHEIKH SHOEB [48] VACHHANI MIRAJ [57] INTRODUCTION OF PORTERS FIVE FORCES MODEL AND SWOT ANALYSIS: PORTERS FIVE FORCES ANALYSIS According to Michael Porter’s well known model of structural analysis of industries‚ the state of competition in an industry depends on five basic competitive forces. * Rivalry among exiting firm
Premium Automotive industry Automobile industry in India Suzuki
The rise of Japan has been greeted by countries around the world with a mixture of surprise and wariness. Western powers in particular‚ perceived the rise of Japan as a regional threat to their interest in the far East. The document‚ a letter written by President Roosevelt to Senator Knox regarding the relations between the United States (US) and Japan in 1909 is a reflection of the wariness of Western powers to the rise of Japan. Furthermore‚ the letter also shows an important passage in the social
Premium Japan Asia World War II
ease to their desired destination. It can be used to move your things or carry groceries to your home‚ but the question of the matter is who originally made the first car? This question does not have a straightforward answer. The history of the automobile is very rich and dates back to the 15th century when Leonardo da Vinci was creating designs and models for transport vehicles. HISTORY OF A CAR 1769 - Nicolas-Joseph Cugnot built the very first steam powered vehicle that only had three wheels
Premium Automobile Internal combustion engine
The Importance of Automobile Safety Many people‚ including college students‚ overlook one of the most important things when buying a new car–safety. It is a known truth that a new car is probably filled with the most up-to-date safety features in the automotive market today. However‚ knowing that the car is “safe” does not mean how safe the car really is because of the safety features it has or the lack of them. Therefore‚ this paper will illustrate the need to examine and research the safety features
Premium Automobile safety Airbag Automotive industry