organizations to carry out three responsibilities: ■ ■ ■ Strengthen and unify the profession Promote the development of social work practice Advance sound social policies. Promoting high standards of practice and protecting the consumer of services are major association principles. Overview The NASW Code of Ethics is intended to serve as a guide to the everyday professional conduct of social workers. This Code includes four sections. The first section‚ “Preamble‚” summarizes the social
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Industry 4.0: What does automation mean for American jobs? Introduction When we think of robots we cast our minds into the realms of science-fiction and think of characters like C3P0 from Star Wars and the replicants from Blade-Runner. These examples are obviously fictional‚ but there are real robots that inhabit our world. Our robotics are not yet as advanced as C3P0‚ but they are still very impressive and are becoming increasingly capable of replacing human labour. These robots have been built
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Mitsubishi Electric K Mβ eta All operate through Germany‚ 24-hour service network‚ new elevator sales‚ installation braches and manufacturing facilities in Germany and Broad Mid-Size Players: about 30‚ new equipment sales 100-300 annually‚ regional operation and outsourcing manufacturing Cowboys: 150‚ operated within a single city‚ no manufacturing‚ focusing in purchase‚ assembling and installation and local service. 1 Test Markets & the German Difference The Netherlands: 100 presentations
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Question 1 : Develop a service blueprint of the “as is” process After the ticket update‚ there is a survey request (not on the blueprint! ! ) Question 2: Evaluate the performance of the service process in terms of value-creation for the company and for the customer. There are a number of activities that create value in this blueprint: The first contact with the customer is of great importance‚ thus ‘take call’ is one of them. Others are: The status reports that are passed on to the customer
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Introduction to Services Marketing In general‚ goods can be defined as objects‚ devices‚ or things‚ whereas products refer to both goods and services. A service is any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product. The distinction between goods and services is not perfectly clear. Service is the sum of all encounters between a customer and a service provider
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Nick Ng‚ supervisor of tax department in ChuaHBoon Consulting Sendirian Berhad‚ was meeting with his director in thirty minutes to discuss about his resignation. This was the fifth year he’d had contributed in CHB tax department. Flashing back memories‚ the day he was having his interviewed by the director‚ Ms. Chong. It was a unforgettable experience which totally blew him away. According to his previous interview experience in private limited company‚ he thought this one will be similar to previous
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INTRODUCTION Tata Consultancy Services Limited (TCS) is an Indian Multinational Information Technology (IT) services‚ business solutions and outsourcing services company headquartered in Mumbai‚ Maharashtra. TCS is a subsidiary of the Tata Group and is listed on the Bombay Stock Exchange and the National Stock Exchange of India. It is one of India ’s most valuable companies and is one of the five largest India-based IT services firms. The Company’s full services portfolio consists of Application
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CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree in Business English for International Communication at Srinakharinwirot University May 2010 CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree
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the era of information technology ‚ computers ‚ sensors and instrumentation Gordon advances in technology‚ accelerate the cone crusher automatic control and automation development . Vico Heavy Industries introduced a new cone crusher crushing production site to achieve automation on the basis of automatic control ‚ broken machinery automation ‚ not only improves the
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The service industry forms a backbone of social and economic development of a region. It has emerged as the largest and fastest-growing sectors in the world economy‚ making higher contributions to the global output and employment. Its growth rate has been higher than that of agriculture and manufacturing sectors. It is a large and most dynamic part of the Indian economy both in terms of employment potential and contribution to national income. It covers a wide range of activities‚ such as trading
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