Marshall School of Business University of Southern California Atlanta Home Loan Teaching Note Purpose of Case This case was written as an example of an extreme control failure. It can be used in a class focused on management control‚ entrepreneurship‚ or management of small businesses. Al Fiorini‚ the manager of a small‚ but reasonably successful‚ mortgage lending company in Atlanta hired managers to run his business while he went back to school‚ for his executive MBA‚ in California. He did his
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Atlanta Home Loan Al Fiorini had a company called Atlanta Home Loan which offered loans in the Atlanta area. Al decided to return to school and was difficulty with people he hired to replace him in his absence. His first choice for replacement was a loan officer named Joe with 20 years of experience in the field. After he promoted Joe he was absent several days and missed important meetings with Al. After this Joe convinced Al to give him a second chance and this was met with absenteeism as
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Atlanta Home Loan Case study Atlanta Home Loan A)Identify the devices (controls) that Al Fiorini used to control his business both before and after he went back to school. Classify each control as a results‚ control‚ or personnel/cultural type of control. Action control Before he went back to school i. Al monitored the activities of his loan offers by tracking the number of credit inquiries each requested. ii. Al closely monitored the loan application/lead ratio depending on the skill of the
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ATLANTA HOME LOAN I. Devices that Al used to control his business Before he went back to school a. Result control: - Al paid each telemarketer a combination of an hourly wage plus a performance bonus ($10.00) for each lead produced. - Al paid the loan officers 40% of the total loan revenue on loans that AHL originated and 60% on loans they originated. b. Action controls: - Al bought leads from list brokers‚ then telemarketers called people on the lists to assess their interest in refinancing
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Question 5 Atlanta Home Loan – control failure Date: October 29‚ 2013 To: Mr. Al Fiorini Founder of Atlanta Home Loan (“AHL”) From: PT Consultant Subject: Strategies and the Importance of Setting-up Controls for Your Business Thank you for providing the background information of your company. Based on the information provided‚ there appears to be deficiencies in the control systems implemented within the operation. These control deficiencies were one of the main causes that allowed
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ase Atlanta Home Loan Case Atlanta Home loan A. Control and Effects Controls implemented by AI before he went back to school Result controls: * Telemarketers – their salaries consist of hourly wage and performance bonus based on leads produced. The performance salary has a motivational effect on amount of leads. * Loan officer – Company paid the loan officers 40% of total loan revenue on they originated and 60% on loans Loan officer originated. The explicit allocation encourages
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Case1 Atlanta Home Loan 1. Identify the devices (controls) that Al Fiorini used to control his business‚ both before and after he went back to school. Classify each control as a results‚ action‚ or personnel/cultural type of control. Controls used Pre-MBA enrollment Al received all the leads generated by the telemarketers and then distributed them to each of the four loan officers- this is an action control more specifically an Behavioral constraint that limited their administrative access to the
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Atlanta Home Loan Case 1.)Types of controls Al Fiorni used: Action Controls: -By not letting Wilbur sign the checks he administered an administrative constraint on him. This allowed for Al to approve the outflow of cash from his company. -Al was smart to forward the corporate mail to California because it allowed him to have an idea of the overhead expenses the company was incurring. -Although Al was not monitoring the day to day operations of the company he monitored
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Atlanta home loan 1) Identify the controls that Al Fiorini implemented to manage his business both before and after he went back to school. 2) Did Al use the wrong types of controls? Or did he use the right types but fail to implement them properly? Case Study: Atlanta Home Loan Case Study: Atlanta Home Loan Synopsis of the Situation: Atlanta Home Loan was a mortgage lending and financing company based in Atlanta‚ Georgia. The company’s founder‚ Al Fiorini‚ had many years experience in
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Scenario 1: Lisa to leave for Atlanta without the family In the first scenario‚ I would have Lisa moving to Atlanta to get the new job. She would have to do this without her family. Since she has been offered the promotion‚ she can take on the new challenge and boost her career experience. The feeling of something missing can easily be translated to the absence of excitement and boredom. This could be possible as Lisa and Jim have grown in the same neighborhood since they were children and may need
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