Technovation 25 (2005) 1251–1262 www.elsevier.com/locate/technovation Benefits‚ impediments and critical success factors in B2C E-business adoption Chris Dubelaar‚ Amrik Sohal*‚ Vedrana Savic Department of Marketing‚ Faculty of Business and Economics‚ Monash University‚ P.O. Box 197‚ Caulfield East‚ Vic. 3145‚ Australia Abstract This paper reports the results of a study carried out to assess the benefits‚ impediments and major critical success factors in adopting business to consumer e-business
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Like traditional brick-and-mortar business’s‚ business-to-business (B2B) and business-to-consumer (B2C) web sites face ethical‚ legal‚ and regulatory concerns. Although both B2B and B2C sites share similarities’ in web-based jurisdictional issues and general ethical considerations‚ each site has its own specific concerns due to the end user relationship of the consumer versus business (Schneider‚ 2004). Whether the end user is a business or a consumer‚ there is usually a transaction or sale of a
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EXECUTIVE MANUAL STRATEGIC MARKETING – DURABLE CONSUMER GOODS Jean-Claude Larréché The Alfred H. Heineken Chaired Professor of Marketing INSEAD Hubert Gatignon The Claude Janssen Chaired Professor of Business Administration and Professor of Marketing INSEAD Rémi Triolet Simulation Expert Copyright © StratX 2015-02-16 1 TABLE OF CONTENT I. Introduction to Markstrat ____________________________________________________________ 3 II. the Markstrat World ________________________________________________________________
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Situation: Submarino.com is a leading e-retailer in Latin America that offers products in multiple categories; Books‚ Rare and Imported Books‚ CDs‚ MP3s‚ Video and DVD’s‚ Toys and Games‚ Software and Computer Supplies‚ Cell Phones and Consumer Electronics (TVs‚ DVD Players‚ etc.). The company is headquartered in Brazil with virtual stores in Argentina‚ Mexico‚ Spain and Portugal. Submarino.com was launched in June 1999 by Antonio Bonchristiano. Bonchristiano obtained backing from GP Investments
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Online Ethical‚ Legal‚ and Regulatory Issues in B2B versus B2C Introduction Companies doing business on the Web must be certain of their ability to manage the liabilities that can emerge as a result of today’s online business environment. This environment includes laws and ethical factors that are sometimes different from those in the brick and mortar setting. The online environment often forms a network of customers who can have considerable levels of communication with each other. Online businesses
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Case Study #3: Decision Support‚ Artificial Intelligence‚ and B2C E-Commerce: the Case of Unilever By Dustin Allen MNGT 220-01 November 20‚ 2003 Question #1 Decision support systems‚ simply known as DSS‚ are often narrowly defined as highly flexible and interactive IT systems that are designed to support decision-making when the problem is non-structured (Haag‚ 2004). This definition expresses several keywords: support and non-structured. This means that although DSS greatly enhance
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1.0 Introduction The Internet has been compared to the California Gold Rush of 1849 in which Levi Strauss built a Fortune 500 company by supplying miners with clothing (White Paper‚ Building an E-commerce Network). Levi’s managed to reap from the opportunities of the California Gold Rush. However‚ in an attempt to achieve the same success with the Internet and ecommerce‚ Levi’s failed to succeed. This paper investigates key reasons for such failure and identifies generic critical success factors
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El Internet es una creciente y continua evolución de una criatura que vive en perpetuidad. Como tal‚ sería conveniente reflexionar sobre el negocio jurídico e Internet y las cuestiones éticas de comercialización de B2B y B2C. Lo que está escrito y publicado en línea estará allí para siempre. Imagínese los miles de millones a miles de millones de páginas de información de texto que son y serán almacenados durante un largo tiempo. Hay incluso un sitio donde se puede ir camino de regreso para ver
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2009 ISECS International Colloquium on Computing‚ Communication‚ Control‚ and Management Study on the Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in B2C E-commerce Yangcheng Hu Department of Management Engineering Nanchang Institute of Technology Nanchang‚ China hyczju@126.com Although‚ a number of studies have documented the relationship between service quality‚ satisfaction and loyalty in traditional service industries and e-commerce settings‚ theoretical
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have issues including accessibility for disabled and international consumers. Boohoo operates mainly as a B2C company selling fashion directly to the consumer however they have well established B2B links with their supplier‚ distributer; Royal Mail and fashion magazines; Grazia and Look. They also have a strong sale and customer service team‚ with 7day a week phone and
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