What would you do if your principle made your whole school participate in a activity that you dislike or didn’t have time for it‚ would you disagree or agree‚ well I would disagree. Because I don’t understand why the principal wants to make this decision without talking to the parents and the students‚ also because of some people personal lives that are not always as perfect as it seems. Firstly‚ there are many outside of school activities that some students may need to do or complete‚ before
Premium Education High school Teacher
domestically over 2000 pasta manufacturers in Italy. Declining margins. * Pasta market is extremely price sensitive. * Barilla is the market leader in Italy and is the industry’s largest manufacturer. * Supply chain represents approximately 55-58 calendar DOH of dry goods (30 in the CDC‚ 14 at the Distributor‚ 11-14 at the Supermarket or Independent Shops) Competitive Strategy * Barilla is the largest pasta manufacturer in the world (35% of market in Italy and 22% of market in Europe) * Also 29% of
Premium Sales Inventory Supply and demand
ONE STOP Customer Service Training Objectives Today we will look at: Why customer service is important Communicating effectively with customers Creating a positive impression The skills needed for excellent customer service Planning good customer service Handling difficult customers Ice Breaker • • • • • • • S E R V I C E Exercise • Why bother with customer service? • Who are our customers? • What do our customers want? (more on this later) Vision – The best place to live and
Premium Communication Nonverbal communication Customer
What would you do if you saw your mother in danger and the only way to save her is breaking a law? Would I break the law to save a loved one? The books that we read to help answer the question were Anthem by Ayn Rand‚ “Emancipation Proclamation” by Abraham Lincoln‚ “Prometheus”‚ from Greek mythology “Critical thinking video” by Leo‚ and a Socratic seminar as a class. I would break the law for a loved one because they are my loved ones. This shows how much they are worth to me. It shows I care for
Premium Pregnancy Abortion Family
Executive Summary Barilla‚ the leading pasta manufacturer in Italy‚ faces increasing problems related to demand fluctuation. Their distributors also suffer from high inventory holding costs and low service levels on the other hand. This report explains‚ why the company and their distributors are troubled with this situation and how Barilla intends to solve it. The problem Barilla experiences is called the “Bullwhip Effect”‚ i.e. that demand variability increases when moving up the supply chain
Premium Inventory Safety stock
Octavia Risby Customer Service Prof. Tracy Braye 10/22/13 Chapter Seven Review Question Response 1. Service breakdown occurs when a product or service does not meet a customer’s expectations. This causes them to become frustrated and therefore the breakdown takes place. 2. Customers have access to information that allows them to make educated decisions about the product or service they purchase. When a customer feels their expectations have not been fulfilled they become dissatisfied
Premium Customer service Good Customer
COMMUNICATION STRATEGY Objective: The main objective here is to pacify the angry customer and regain his/her trust and good will for the company and its products. PAIBOC Analysis: Purpose: Pacify the angry customer and regain his/her trust and good will‚ prevent him/her from further badmouthing the company in public Audience: An angry customer Information: Express concern and regret the inconvenience caused‚ promise further investigation‚ short-term and long-term corrective actions taken
Premium Customer Customer service Sales
Your Body’s Response to Emergency How does the body prepare for emergencies? The answer lies in the Sympathetic Nervous System (SNS). It is the branch of the Autonomic Nervous System (ANS) that controls the body’s reaction to physical and emotional stressors. The sympathetic branch activates the glands and organs that defend the body against attack. It is called the fight-or-flight response. This is a primitive response designed to protect from danger. When danger is perceived‚ the sympathetic
Premium Sympathetic nervous system Parasympathetic nervous system Autonomic nervous system
ARTICLE www.hbr.org Why Satisfied Customers Defect by Thomas O. Jones and W. Earl Sasser‚ Jr. Included with this full-text Harvard Business Review article: 1 Article Summary The Idea in Brief— the core idea The Idea in Practice— putting the idea to work 2 Why Satisfied Customers Defect 14 Further Reading A list of related materials‚ with annotations to guide further exploration of the article’s ideas and applications Product 6838 Why Satisfied Customers Defect The Idea in Brief The Idea in
Premium Harvard Business School Customer Customer satisfaction
Executive Summary My decision is to implement Just in time distribution (JITD) to Barilla Distributors to reduce distribution costs‚ inventory levels and manufacturing costs. This would enable Barilla to improve relationships with their distributors and provide them with more objective data so that they can improve their own planning procedures. Barilla Operations will have more control on what is being shipped out so that shipments can be planned to optimize full loads. Manufacturing costs can
Premium Inventory Marketing