recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice Emotions Consumer satisfaction a b s t r a c t This study examines the
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Response Paper: The Mona LisaRachel McRill The Mona Lisa; also known as La Gioconda or La Joconde‚ is a famous work of art by Leonardo da Vinci. He created this piece by using the sfumato‚ the technique of blurring sharp outlines by blending‚ chiaroscuro‚ contrasting light and shade boldly‚ and atmospheric‚ the perception of depth in nature enhanced by haze‚ perspective. The subject is a young woman sitting with a half-smile on her face. Painted in 1503‚ her name is Lisa Gheradini‚ and she was
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[pic][pic] ----------------------- Minca Davis-Brantley‚ PsyD Office: Social Sciences Department 2256-6 Email: mdavisbr@mdc.edu Web address: http://faculty.mdc.edu/mdavisbr 305-237-1876 OFFICE HOURS: Tuesdays/Thursdays 7:55AM to 8:25AM *Dr. Davis-Brantley is available in her physical office as well as‚ available via Skype (Skype name: mincadb) and Google Talk Instant Messenger (IM Name: drminca1) during office hours. REQUIRED TEXTBOOKS: Ooten‚ Cheryl (2003). Managing
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challenged the retired ten-time six-division champion and now boxing promoter Oscar De La Hoya to be the antagonist of his final fight before retirement in September‚ as per Inquisitr. This challenge came after De La Hoya said in a radio interview a week ago that he was thinking about coming back to the ring everyday as he believes he is still fit enough to fight‚ according to an article in Fight Saga. The article even mentioned something about a potential match with current middleweight champion
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Love is a powerful force that drives one person to draw a deep affection towards another. When analyzed‚ the short story entitled "Love in L.A.‚" by Dagoberto Gilb‚ shows how one can see many reasons in seeing irony and even satire by the story’s title. Through "Jake‚" the protagonist’s definition of "love" is expressed in different fashions‚ none result in anything positive; He portrays being lazy‚ irresponsible‚ somewhat poor‚ and perhaps something of a con artist‚ looking for his freedom. Several
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To see a scorned‚ beaten‚ and crucified man lying dead in the arms of his mother is an image‚ which can inspire overwhelming emotions within the heart of an observer. Yet‚ for the longest time I’ve had such difficulty looking at Michelangelo’s Pieta or any piece of art in this way. To me‚ art has never been about expressing oneself or conveying a message to others‚ but simply creating an image for the sake of beauty and perfection. When I look at the Pieta I see a cold‚ solid mass of marble carved
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Love in L.A. The story “Love in L.A.” is a short story written by Dagoberto Gilb in 1986. It is a love story based on realistic approaches. One of the main characters was Jake‚ who was dreaming while driving. However‚ this caused an accident; he crashed into a Toyota that was in front of him. Mariana‚ who was the other main character in “Love in L.A.” short story‚ was the driver of the Toyota. After crashing the car‚ instead of finding out what had happened to the driver of the car Jack was looking
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Latia T. Mack Intro to Education of Exceptional Child Course #: 204C 01 20941 Final Due Date: Thursday‚ May 3‚ 2012 A: Please define the following terms 1. Autism spectrum disorders- developmental disorders characterized by abnormal or impaired development in social interaction and communication and a markedly restricted repertoire of activity and interests. 2. Asperger syndrome- a persuasive developmental disorder with severe and sustained impairments and social interaction and the development
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Article-- Morsi: Don’t expect Egypt to live by America’s rules Web Address:- http://www.foxnews.com/world/2012/09/23/morsi-dont-expect-egypt-to-live-by-america-rules/ As this article published in Sepetember23‚ 2012‚ Egypt President‚ Islamist Mohammed Morsi during his first visit to United State said that they will not follow American’s rule in their decision making as his predecessor Hosni Mubarak done. This was the response of Morsi after a wave of violence erupted across the Muslim world over
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Culinary tourism a growing focus For New Mexico ALBUQUERQUE — Boosters of New Mexico’s tourism industry are increasingly focusing on the state’s kitchens and restaurants as attractions that’ll draw more visitors and their dollars to the state. Tourism Secretary Monique Jacobson estimates that New Mexico’s spending to promote culinary tourism will reach $100‚000 during the current fiscal year‚ the Albuquerque Journal reported online Sunday. “It’s something we don’t want to [just] let happen
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