Tom Callaghan 09028777 U54028- People Management in Hospitality & Tourism Critically evaluate whether the requirement for Emotional Labour in hospitality and tourism work is ethical. ‘Employment situations in which workers as part of their work roles need to convey emotions and preferably to appear as though those emotions are deeply held…(emotions) that are supposed to make the recipient of the emotional labour feel good about the worker and the organisation for which he or she work’
Free Emotion Arlie Russell Hochschild
something that is very easily lost when using these new technologies and can develop into problems within relationships. Adding to the flame of this new wave of relationships is the idea of capitalism over the traditional family values as presented in Arlie Russell Hochschild’s essay “From the Frying Pan into the Fire”. With Americans being so busy with working and making money‚ the old family ways of spending time with one another is no longer seen as necessary in the capitalistic lifestyle. It can also
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CHALLENGES FACED BY WOMEN – BPO SECTOR In addition to many challenges organizations face in abandoning traditional approaches to managing people as part of adopting an investment perspective to HR‚ there are a number of critical trends affecting the employment relationships that further affect how organizations need to manage their employees. Some of the trends pertain to changes in external environment in the organization and others pertain to ways in which organization respond to such changes
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exponentially. Women are gaining more and more equality in the social‚ economic and political affairs‚ but gender inequity within the home regarding the division of household labor remains. Women are still primarily responsible for housework and childcare. Arlie Russell Hochschild’s concept of the “second shift” describes the situation of many women today. The “second shift” refers to all the chores and tasks that women are expected to complete concerning maintenance of the home and childcare after they have
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Introduction When I was sixteen years old‚ I took up a position in the food service industry to gain some experience of ‘the working world’. After several interviews‚ I was put in charge of the children’s section at a family-friendly restaurant that specialised in international cuisine. It was my first experience as an employee and‚ exacerbated by the responsibility of taking care of many different children‚ a very emotional one. Particularly difficult situations when the children were disobedient
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profit. It also requires coordination of mind and feeling. The emotional style of offering a service has not only become part of the service itself (Hochschild‚ 2003)‚ but increasingly is now often more important than the service itself. Cases such as the JetBlue’s flight attendant parachute out of the plane when the passengers did not listen to him (Hochschild‚ 1983) shows that the flight attendant is not an emotional labour as he could not manage his emotions well while working. Companies use a combination
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Emotions in Organisations What are emotions? Physiological‚ behavioural and psychological episodes experienced toward an object‚ person or event that create a state of readiness A feeling‚ psychological state and biological state that incline a person to act in a certain way Emotions are experiences. Emotion and Work As actors we all through the process of socialisation learn how to control and manage emotions in certain contexts Emotions are getting more important in service section –
Free Emotion Arlie Russell Hochschild Feeling
Arlie Hochschild suggested that feeling rules vary not only historically and cross culturally but as well as in our society. The impression that the students are trying to make is that they can manage their emotions. They are also trying to show that they can have an affective neutrality. Affective neutrality means knowing when to put up the boundaries between the client and yourself. One of the strategies is transforming the contact. In this strategy‚ the students mentally transform the body and
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industrialized countries‚ hence leading to the rise of the empire builders of Imperialism. King Leopold II was an empire builder of this age who "found a number of tools at his disposal that had not been available to empire builders of earlier times" (Hochschild 89). He cunningly employed these technologies to build an ethereal reputation amongst the Congolese; they were white men who rode on long steel snakes‚ possessed weapons that vomited fire‚ and had medications of a divine nature. Although these tools
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his way of making his relationship real to him: he is actually trying to present his emotional respect to his friend via the currency of deep acting. What Hochschild reveals here is that sometimes we routinely stir up a feeling we wish we had‚ and at other times we block or weaken a feeling we wish we did not have. This is a form
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