the Financial District office at Citibank; locate in the Los Angeles area. “Citibank is a niche player and pride themselves on building a profitable franchise by providing relationship banking combined with a high level of service to its customer” (Harvard Business School. 1997‚ pg. 1). Mr. McGaran is an exceptional manager and his performance exceeds expectations with the exception of customer satisfaction. Mr. McGaran scored “below par” on customer satisfaction. It a must Mr. McGaran take correction
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------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- UNIVERSITY COLLEGE DUBLIN ------------------------------------------------- NATIONAL UNIVERSITY OF IRELAND‚ DUBLIN ------------------------------------------------- ------------------------------------------------- -------------------------------------------------
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In today’s world‚ IS alignment is crucial for the operation and growth of businesses. Information systems allow businesses to deal with vast amounts of complex information and run more efficiently. Founded in 1930s‚ Volkswagen is the leading automotive vehicle manufacturer in Germany. However‚ its USA branch was facing problems with inadequate IT human resources due to excessive outsourcing and a reduction of internal IT staff. Additionally‚ an inadequate budget to cover the considerable cost
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References: “Furnishing the world”‚ The Economist. November 19‚ 1994; Richard Stevenson. IKEA Invades America. Harvard Business School. September 14‚ 2004 “IKEA to Open 7 more stores in China by 2010”‚ International Business Times. April 10‚ 2006
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and begin working on it in the afternoon; after all‚ the family is a natural team. Trust is essential in all business and family businesses get a high level of trust among family members. In the early 1970s‚ Fung brothers who were both educated at Harvard Business School returned from the United States. Fung brothers’ returned heralded Li and Fung’s transition from a family- owned business to a professionally managed firm‚ with a planning and budgeting system in place for the first time. As more source
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Strategy and The Internet Michael E. Porter Harvard Business Review In this article‚ the author (Michael E. Porter)‚ explains his opinion on the use of the internet by organisations. He points out that both dot-coms and established companies have both‚ by way of competition‚ violated the core precept of strategy in businesses. Porter brings out the fact that companies focussed more on attracting more customers‚ via discounted channels‚ discounting and advertising‚ rather than having profit in
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corporate performance reveal a growing link between certain kinds of technology investments and intensifying competitiveness. Investing in the IT That Makes a Competitive Difference by Andrew McAfee and Erik Brynjolfsson Included with this full-text Harvard Business Review article: 1 Article Summary The Idea in Brief—the core idea The Idea in Practice—putting the idea to work 2 Investing in the IT That Makes a Competitive Difference 11 Further Reading A list of related materials‚ with annotations to
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What is the right supply chain for your product ? A question was asked by Marshall L. Fisher in his article on the topic. The article also titled‚ “What is the Right Supply Chain for Your Product ?”‚ was published in March-April 1997 in the Harvard Business Review. The question was raised due to various improvements on supply chain has been done‚ but still it’s performance has never been worse. In some cases‚ costs have soar to unprecedented levels. It seems‚ new ideas and technology implemented
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Group Report Maureen Frye at Quaker Steel and Alloy Corporation What were the mistakes made by Maureen Frye? Frye made several mistakes with respect to her initial attempt to implement change‚ however there are wider company issues beyond Frye’s immediate control that also contributed to the failure of her initiative. Having seen her original memo attract criticism for its arbitrary nature‚ Frye failed to fully comprehend the reasons for the initial rejection of her proposal‚ when
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After reading the case study I think I can answer this question to the best I can. According to the case study. HCL Technologies‚ in 2006 midwinter‚ people started to think enormous potential. HCL Technologies had developed a system called BAIT it is called Business-Aligned IT(Nayar‚V 2010). The goal of this system is align the services to the customers’ specific business processes. The system has identified the three most critical business processes. According to the case study‚ the three are -
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