Module 3: Internal and External customers Apple likes to say “The soul of the apple experience is in its people”‚ the internal customers who are trained‚ motivated and empowered to do what is right for the external customer. When you visit an apple store there is a purposefully designed customer experience part of which is communicated by apple’s internal customers. When you walk the store you are greeted with a warm friendly welcome within seconds of stepping inside. Apple’s internal customers
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Apple Case 1. What were Apple’s competitive advantages? Apple was a hip alternative to other computer brands. It supported a plug-and-play peripheral‚ offered a cutting-edge‚ tightly integrated user experience. The Apple Mac Pro had a sleek metal case and featured high-end graphics capability. Apple had attractive design factors‚ enabled ease of use‚ had high security and was high-quality bundled software. 2. Analyze the dynamics of the PC industry. Are these dynamics favorable or problematic
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The Apple I‚ Apple’s first product‚ was sold as an assembled circuit board and lacked basic features such as a keyboard‚ monitor‚ and case. The owner of this unit added a keyboard and a wooden case. Steve Jobs began working on the Apple Lisa in 1978 LISA became the first personal computer sold to the public with a GUI‚ In 1984‚ Apple next launched the Macintosh. The Macintosh Portable was Apple’s first "portable" Macintosh computer‚ released in 1989. Apple introduced the PowerBook in 1991. The Macintosh
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Apple changed its company name from Apple Computer to Apple Inc in 2007. And with this name change‚ the chief element of Apple strategy is to let consumer know‚ it is not just a computer company‚ but a company provide other products‚ such as iPod‚ iTunes‚ and iPhone. In Sculley Years‚ Apple’s chief element was to be versatile compare to IBM‚ and it will be the complete desktop solution with desktop publishing. Also‚ Mac wants to have a closer relationship with its customers‚ which is called love
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Innovation in Apple‚ Inc. Part I: Thinking a technological innovation Apple Inc‚ is incorporated in 3 January 1977 as a multinational corporation which serves as a manufacturer and designer in the consumer electronics sector. Their focus point is production‚ marketing and support service of personal computers‚ computer hardware and software portable mp3 players‚ portable video players and finally mobile phones with the multimedia function. The company is located in USA‚ California‚ Silicon
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Drew Galloway October 8th 2014 BMGT 1101 Apple Inc. Apple is an extraordinary company. The company was founded by Steve Jobs‚ Steve Wozniak‚ and Ronald Wayne on April 1st 1976. The whole purpose of Apple was‚ to develop and sell personal computers. It has come a long way from a small owned business into a multinational corporation. After the death of Steve Jobs the company had to hire a new CEO‚ Tim Cook. Tim Cook was the complete opposite of Steve Jobs. Steve Jobs was very loud and unpredictable
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COMPANY APPLE COMPUTERS INC. An overview of Apple computer Inc. Some may not see it as necessary but I have included it so the reader can gain a better understanding of this project. Who are they? A Silicon Valley computer company Based in Cupertino‚ California and founded April 1st 1976 Famous for helping the personal computer revolution to commence Known worldwide for the success of their hardware including the iPod and the iMac. O ne of the main reasons that I have chosen
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Identify at least three ways in which HRM/L&D activities support an organisation in meeting its goals and business objectives Identify at least three ways in which HRM and L&D professionals support line managers and their staff. Task 1 Apple Inc. is a global corporation with its headquarters based in Cupertino‚ California. Steve Jobs‚ Steve Wozniak and Ronald Wayne established the company in 1976. It is well
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of empowering individuals and leading his vision one person-one computer‚ Apple succeeded to launch the first version of Apple II in 1977. It was the first computer non-professional people could use right out of the box. Leading to further development and the introducing of the Macintosh in 1984. Apple was very innovative and was leading technology when it came to Graphic User Interfaces. However the main issue why Apple was not globally successful was because of their own saying to want to create
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a musical device called the IPod‚ it’s no surprise that the IPhone‚ a hybrid of a phone and music device that it will be a big hit in the market place. This highly anticipated electronic trend setter had thousands of people waiting in line at the apple store in New York‚ and all over the country trying to get their hands on this iPhone. The IPod combined with a Phone‚ gives birth to this amazing product which has the following features: a 3.5 inch touch screen (the largest of all smart phones)‚ Wi-Fi
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