entered or works under (or‚ where the employment has ceased‚ worked under). The ERA defines ‘contract of employment’ as “a contract of service or apprenticeship‚ whether express or implied‚ and (if expressed) orally or in writing. The variance between the two is Contracts of Service and Contracts for Service. To begin with‚ the difference a Contract of Service is‚ where an employer and an employee have a relationship that is continuous. The employer has a duty of care to its employees‚ for example
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Customer service is vital in today business industry. Customer service‚ by definition‚ is about serving people; it should be genuine‚ personalised and compassionate. They are a valuable resource to business because their feedback helps to shape and improve the business. Our aim is to ensure that the customer feels good but as well as having a memorable experience. This can be achieved by providing and delivering a professional‚ helpful‚ high quality service and assistance before‚ during and after
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Hospitality Service Excellence The academic circles have not formed a standard definition for service failure‚ but scholars have put forward their own understanding from different angles: Hays and Hill defined service failure ascontact situation that make customers unsatisfied(Julie Hays& Arthur‚ 2001). Keaveneypointed out that if the customers feel unsatisfied about the service system‚ then service failure occur (Crittendenet al. 1995).Keaveney has divided service failure into two types: the
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Executive Summary Organisational factors or ‘bad barrels’ are said to have instigated many occurrences of corporate corruption and deviant behaviour (Wharton 2002‚ p 2)‚ involving large numbers of active or passive participants; these are ‘rarely the result of a few bad apples’ (Murphy 2007‚ p 7). The AWB case is a clear example of corporate culture and other systemic failures influencing and defining an organisation’s decision making and its ethical posture. This report addresses the underlying
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EXEMPTIONS/AMENDMENTS IN/WITHDRAWAL OF EXISTING EXEMPTIONS Rate of service tax restored to 12% As per section 66‚ the charging section under earlier regime‚ rate of service tax was 12% of the value of taxable services. However‚ the rate of service tax was reduced to 10% vide Notification No. 8/2009 ST dated 24.02.2009. With effect from 01.04.2012‚ Notification No. 02/2012-ST dated 17.03.2012 rescinded the said notification and the rate of service tax was restored to 12% for the period between 01.04.2012 to
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Service Capacity * Service Capacity is defined as the maximum level of value-added activity‚ which can be consistently achieved over a period of time under normal operating conditions. * The important consideration is that the service provider should be able to sustain provision of service at such a rate comfortably under normal working conditions. * It can be expressed as : 1. Max. number of patient attended by a Doctor / hr. 2. Max. number of calls attended by a Executive
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There are a number of types of business letters in English. Accomplished speakers of English also need to be able to write the following types of business letters to be successful in business. Begin with a clear understanding of business letter writing basics. Once you’ve understood basic layout styles‚ standard phrases‚ salutation and endings‚ continue to improve your business letter writing skills by learning to write the following types of business letters. Making An Inquiry Make an inquiry when
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In many ways‚ Ulysses is a bad leader. Many of his action involved the death of his men. He told Polytheismus that he was there and he was the one that stabbed his eye; Polytheismus told Poseidon about Ulysses and was very angry with Ulysses; he was on Ulysses’ tail ever since the incident. Basically he is a BAD leader. His men died because of him. Many of Ulysses’ men died because of his orders or what he’s done. When he told them climb a vine like beard‚ all his men died by being eaten. He
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Paper Number: 219.202 Professional & E-business writing assignment 1: Business Letter & Memorandum Due DATE: 19/08/2015 Student’s Name: Tanwani‚ Nishil student ID: 15254262 Student’s contact: Phone; 0211601622‚ E-mail ID; nishil.tanwani@gmail.com Lecturer: flora hung-baesecke TABLE OF CONTENT SR. No. Content Page No. 1 Task 1 4 2 Task 2 6 TASK ONE 1302‚ Blaze Newspaper‚ 72 Nelson Street. CBD
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Socrates and Luke are both considered to be great educators. They have both influenced countless people with their teachings. However‚ comparing the two is slightly strange since Socrates is the subject of the story‚ which is told by Plato‚ and Luke is the teller of the story of Jesus. A comparison can be made between the two as Socrates is a great teacher while Plato is mostly silent and Luke‚ while not overly prevalent in the his story can be compared to other accounts of the story of Jesus among
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