Felix Oberholzer-Gee Tarun KhanNa Carin-Isabel Knoop Apollo Hospitals – First-World Health Care at Emerging-Market Prices If we do this right‚ we can heal the world. — Dr. Prathap C. Reddy‚ founder and Executive Chairman of Apollo Hospitals Group “I am happy‚” declared Dr. Prathap C. Reddy‚ broadly smiling behind his desk in a modest office that had served Apollo’s Executive Chairman since the early days of the hospital group. “The first part of the game is over. I have shown the
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For the exclusive use of N. VAIDYA‚ 2015. IMB 425 SUHRUTA KULKARNI‚ KRIPA MAKHIJA AND U DINESH KUMAR APOLLO HOSPITALS: DIFFERENTIATION THROUGH HOSPITALITY The ‘‘wow’’ factor in service relies on constant innovation and demands continuous and sensitive focus on all issues that may affect the patient’s stay in a hospital. Every touch point of the hospital needs to be ‘‘alive’’ and the client must be able to feel the warmth offered. The culture of service is imperative in today’s scenario‚ where the
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The Experience in Apollo Hospitals‚ Dhaka: My project was to write about a real life service experience and for this project I interviewed Ms. Rezina Nazneen‚ who is a faculty in Independent University of Bangladesh. I decided to write about her experience in Apollo Hospitals‚ Dhaka. She had a surgery there and for this surgery she experienced 6 days of service from Apollo Hospitals. She was expecting her second child and for the infants delivery she chose Apollo Hospitals‚ Dhaka. There were
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Written Report of Assessment One Module : MKT10901 Emerging Markets (Hong Kong) Topic : Emerging Market in Russia Local Tutor is Stephen Li (s.li@cityu.edu.hk) Student Name : Huen Ho Ki Edinburgh Napier University student no. : 40073098 Scope‚ City University of Hong Kong student no. : 52652990 Word Count : 1982 Executive Summary Russia is a country which has rich natural resource with Europe’s largest population of more than 140 million‚ this shows Russia’s heavy weight as a player
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EMERGING MARKETS While no generally agreed upon definition for emerging markets exists‚ the term refers to low-income countries which generally have a rapid pace of economic development and where government policies favour economic liberalization (Hoskisson et al‚ 2000). These markets not only do some have high economic growth rates but nearly all have high population growth rates (Reynolds‚ 2006). Some countries can be identified as big emerging markets. According to the World Bank‚ the five biggest
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private hospitals in India. Since they were able to provide world class medical service at affordable rates‚ this became a value for customers. Government also helped them eventually by getting rid of many financial and regulatory obstacles. Liberalization of private sector was a boon. Apollo were good pay masters as far India was concerned and this enabled them to attract talent. Doctors who wanted to come back to their country of origin were more than happy to join Apollo. The hospital imported
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BusinessDictionary.com defines an emerging market as‚ “New market structures arising from digitalization‚ deregulation‚ globalization‚ and open standards‚ that are shifting the balance of economic power from the sellers to the buyers. In such markets information is freely and widely available‚ and is almost instantly accessible. To compete in these scenarios‚ a firm must adopt new processes based information technologies‚ and must keep a close watch on the price‚ quality‚ and convenience trends
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Aiman S EMERGING MARKETS With the developed world markets becoming increasing saturated‚ the multinational corporation (MNCs) have now turned to the emerging markets of the world. These countries which are on their way through modernization‚ are now a potential source of revenue for MNCs‚ countries such as Malaysia‚ Indonesia‚ India and China. However for companies to enter the markets‚ there will be challenges that they will have to overcome‚ as to tap the potential revenue goldmine. This is
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Emerging Markets Katie Ferney International Business Negotiation INBS 560 MX Emerging Markets is defined as‚ “nations with social or business activity in the process of rapid growth and industrialization” (Wikipedia‚ 2011). A country that is considered an “emerging market” typically helps mold the economy. If the countries that typically have higher emerging markets are at a stand stop‚ the economy is most likely not doing so well. Quite often‚ smaller countries will follow the market trends
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Apollo Hospitals – Internationalization Strategy RedSeer: Thoughts May 2009 S © 2009 RedSeer Consulting Confidential `and Proprietary Information. www.redseerconsulting.com Query@redseerconsulting.com © 2009 RedSeer Consulting Confidential and Proprietary Information. www.redseerconsulting.com. AGENDA • Apollo - Background (evolution since inception) • Analysis of Apollo’s internationalization strategy © 2009 RedSeer Consulting Confidential and Proprietary Information.
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