SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service environments
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IKEA in Nigeria Nasser Mardini Virginia International University Global Sourcing and Logistics - MBA 628 September 15‚ 2012 Dr. Stephen Onu Company history IKEA was founded in 1943by Ingvar Kamprad aged 17 in a small farming village in Sweden. The name IKEA was formed from the founder’s initials I.K. plus the first letters of Elmtaryd and Agunnaryd‚ the farm and village where Kamprad grew up. Originally IKEA sold everything from pens and wallets to picture frame‚ watched and even ladies
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Core Services and Various Supplementary services McDonalds Mcdonald’s is the leading quick serve restaurant in world with over 33000 restaurants. It started in Indian in 1996 and is famous as McD. Locally it is owned by its master franchise Hardcastle Restaurants Pvt. Ltd. (HRPL) in south and west India and JV partner Connaught Plaza Restaurants Pvt. Ltd. in North and East India (CPRL). McD currently has over 330 restaurants in all part of the India. McD has always offered brand value at affordable
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Restaurant (Bar) Business Plan Description The Restaurant and Bar Business Plan is a comprehensive‚ formal business plan detailing the strategy for developing a full-service restaurant and bar. The venture would be expected to generate positive net earnings in the fifth month of the first year of operations. Positioned as a high-value dining experience‚ the restaurant caters to families‚ singles and business clientele. Document Information Written by expert MBA business plan writers‚ the Restaurant
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for the people of Singapore to get addicted to spicing things up with a fix of flame-grilled PERi-PERi chicken.Each one of our restaurants has its own special design‚ but they all have earthy textures and colours that remind us of our sunny Afro-Portuguese roots and many feature original South African art and unique design touches. Cool Afro-Luso beats and friendly service add to the vibe‚ and then there’s the piece-de- resistance – our flame-grilled PERi-PERi chicken that’s served on beautiful
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LEADERLESS NIGERIA Chris Bjorklund 434 Threat Analysis February 3‚ 2013 After witnessing one military leader replaced by another‚ the Nigerian people have elected their presidential administration since 1999. Although it is a remarkable achievement in Africa‚ the Nigerian leadership has significant challenges through the next decade. Ever since the emergence of the Nigerian democracy‚ thousands paid the ultimate price due to the polarization along religious and cultural ancestries. Thus
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Ultrasound Quick Project Ultrasounds are sound waves with frequency beyond the human limits‚ therefore humans are unable to hear them. It even travels at exactly the same speed as sound in any medium. Humans can hear sound within the frequency range of about 20 to 20‚000 Hz‚ so any sound above 20 kHz is ultrasound. Ultrasound or ultrasonography is a medical imaging technique that uses high frequency sound waves and their echoes. The technique is similar to the echolocation used by bats‚ whales
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UNIVERSITY OF NIGERIA SCHOOL OF ARTS AND SOCIAL SCIENCES COURSE CODE: ENG 454 COURSE TITLE: MULTI LINGUALISM COURSE GUIDE ENG 454 MULTI LINGUALISM Course Team Dr. Taiwo Abioye (Course Developer/Writer) – Covenant University Prof. Kunle Adeniran (Course Editor) – University of Ibadan Dr. I. Omolara Daniel (Programme Leader) – NOUN Mr. Theodore O. Iyere (Course Coordinator) – NOUN NATIONAL OPEN UNIVERSITY OF NIGERIA ENG 454 National Open University of Nigeria Headquarters
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http://www.jstor.org/stable/1045539 .Accessed: 02/10/2013 11:21Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use‚ available at .http://www.jstor.org/page/info/about/policies/terms.jsp .JSTOR is a not-for-profit service that helps scholars‚ researchers‚ and students discover‚ use‚ and build upon a wide range ofcontent in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new formsof scholarship. For more information
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How will a buyback of shares provide a “quick fix” for EPS (earning per share)? A buyback allows companies to invest in themselves. By reducing the number of shares outstanding on the market‚ buybacks increase the proportion of shares a company owns. Buybacks can be carried out in two ways: 1. Shareholders may be presented with a tender offer whereby they have the option to submit (or tender) a portion or all of their shares within a certain time frame and at a premium to the current market price
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