OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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"In 1897‚ Felix Hoffmann created a new industry. He found a way of adding a cluster of two extra carbon and five extra hydrogen atoms to a substance extracted from willow bark. The result is known to chemists as acetylsalicylic acid. To everyone else it is known as aspirin. It turned Bayer‚ the dye-maker Hoffmann worked for‚ into the world’s first modern drug company." Geoffrey Carr‚ The Alchemists‚ The Economist - Feb 19th 1998 Today’s Pharmaceutical Industry is characterized by several important
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Dr Pepper Snapple Group‚ Inc. Energy Beverages Table of Contents STRATEGIC ISSUES AND PROBLEMS 2 DR. PEPPER SNAPPLE GROUP‚ INC. 2 PLAN OF ACTION 3 RECOMMENDED ENERGY BEVERAGES MARKETING STRATEGY 3 Goals and Objectives 3 Target Market 3 Marketing Mix 4 Product Strategy 4 Price Strategy 4 Distribution and Sales 4 Advertising and Promotion 4 STRATEGIC ISSUES AND PROBLEMS Andrew Barker‚ brand manager for Snapple beverages at the Dr Pepper Snapple Group‚ Inc.‚ has been charged
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Lab #3 January 30‚ 2012 1. Title: Laboratory Techniques and Measurements 2. Purpose: The purpose of this lab is to learn laboratory techniques and to how to measure precisely. During this lab I will learn how to measure length‚ temperatures‚ volume‚ density‚ and mass using laboratory equipment. I will be using laboratory equipment to prepare dilutions and calculate them while using an algebraic formula. 3. Procedure: In order to perform this lab I needed the following materials:
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Medical Laboratory Technologist Have you ever wondered what a Medical Laboratory Technologist does? Well‚ a Medical Laboratory Technologist performs essential laboratory testing that is critical to the detection‚ diagnosis‚ and treatment of disease. To define the work of a Medical Laboratory Technologist‚ this paper will discuss the job itself and its working conditions‚ the skills and schooling needed for success‚ a salary range and pathways to advance in the field‚ and the further job opportunities
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The Laboratory’ ’The Laboratory’ by Robert Browning is a dramatic monologue that tells the story of a woman’s plot to murder her romantic rival. The form in which Browning has written this poem subtly reveal aspects of the female speaker whilst allowing the reader to make their own personal judgement on her behaviour and character‚ which would commonly be that she is a jealous‚ obsessed‚ blood-thirsty and sadistic woman. The speaker in the poem demonstrates signs of insanity and instability
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CHEM 323 PHSICAL CHEMISTRY LABORATORY Name: PINAR AYDOĞAN Date of experiment: 03/10/2011 Date of submission: 10/10/2011 Accompanying TA: Gözde Barım Experiment Title: Thermal Equation of State and Critical Point PURPOSE: Determining the critical
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INTRODUCTION OF FMCG INDUSTRY FMCG’s or fast moving consumer goods are the products which are frequently purchased by consumers including toiletries‚ soaps‚ cosmetics‚ teeth cleaning products‚ shaving products‚ detergents‚ other non-durables such as glassware‚ bulbs‚ batteries‚ paper products‚ plastic goods etc. They are such items which are consumed daily or become necessity for human being. Everyone needs toothpaste as soon as they get up to washing their hand from soap after having their
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Stephanie Silva ENGL 2123A Dr. Watson 16 February 2015 America‚ the Literary What does it mean to be American? Is America found in the language that is spoken? Is it in the geography? Or does America manifest itself in the literature that has lasted throughout the development of the nation? From the age of colonization to the age of the Romantics‚ the American people expressed their emotions‚ concerns‚ thoughts‚ and experiences through the written word. Individual writers wrote about their own American
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the backdrop of a chosen industry by undertaking a situational analysis for the same. In this assignment‚ the environmental and organizational information has been analyzed using various analytical approaches and the SFAS matrix technique. Strategic options have been generated using the TOWS matrix and business strategies have been suggested for the corporations of the industry. The industry chosen for this assignment is the Fertilizer industry in the context of Indian scenario. KEY SUCCESS FACTORS
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