Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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intend to be successful need to design products‚ services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality‚ time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to be more successful that those
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation Public
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Assignment 1: Understand the need for discipline in the uniformed public services. What is discipline? The will to do the right thing in a timely fashion without getting results. Discipline is knowing right from wrong and the responsibilities for your own actions. Discipline controls a person’s behaviour towards everything in day to day life. If someone has the right discipline it will then contribute to keeping that person in line to ensure you get where you want in life. Having full discipline will
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in an event which covers a large number of people dining and feasting implying a reason for the essence of the proposed establishment which is a necessary for a service providing quality and affordable choices of food with elegant catering service. Project Background and History 8ter’s Catering Services derived its name from the word “gourmet” which describes the meal or ingredient of high sophistication. The project proponents of the proposed business is owned
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In development ▪ US Mechatronics has produced a working automated sentry gun and is currently developing it further for commercial and military use. ▪ MIDARS‚ a four-wheeled robot outfitted with several cameras‚ radar‚ and possibly a firearm‚ that automatically performs random or preprogrammed patrols around a military base or other government installation. It alerts a human overseer when it detects movement in unauthorized areas‚ or other programmed conditions. The operator can then instruct
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worst displays of mass ethnic cleansing in Europe since World War II. Mainly perpetrated against Bosniaks by the Serbs‚ the Bosnian War left the country of Bosnia in ruins and left millions displaced and thousands killed. John Moore’s Behind Enemy Lines portrays the final days of the war as an American navigator attempts to get out of dangerous enemy territory. Due to the fact that this film focuses on the experiences of US soldiers and that slight differences are made between this movie and the historical
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Services marketing-103038 Part A 1. Services marketing is marketing based on relationship and value. It may be used to market a service or a product. Marketing a service-base business is different from marketing a goods-base business. There are several major differences‚ including: 1. The buyer purchases are intangible 2. The service may be based on the reputation of a single person 3. It’s more difficult to compare the quality of similar services 4. The buyer cannot return the
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Production line -Report- In this report will be analysed the current production line of a manufacturing company that produces three different products. Because the system is consuming too much resources and it’s not very efficiently‚ ways to improve all this factors is needed. By identifying the bottleneck an alternative solution can be proposed for this problem. Due to increases of demand‚ and the need to reduce production costs‚ the company is considering ways of effectively reducing Work-in-Process
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NORTHCENTRAL UNIVERSITY ASSIGNMENT COVER SHEET Learner: | | MKT5000-8 | Elisa Fredericks | | | Service Marketing | #5 Service Delivery | | | <Add Learner comments here> ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Faculty Use Only ------------------------------------------------- <Faculty comments here> -------------------------------------------------
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