MKT 121: Customer Service Question 2: Summarize the advantages and disadvantages of Web-based customer service. The internet has become the new path for providing customer assistance‚ providing a space for searching and shopping. As the technology is develops‚ clear advantages and disadvantages to customer service relationships have presented itself. One of the advantages of a website include increased exposure‚ with the ability reach customers on a global level. The web provides the ability
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116 IEEE TRANSACTIONS ON SERVICES COMPUTING‚ VOL. 5‚ NO. 1‚ JANUARY-MARCH 2012 Collaborative Testing of Web Services Hong Zhu‚ Member‚ IEEE Computer Society‚ and Yufeng Zhang Abstract—Software testers are confronted with great challenges in testing Web Services (WS) especially when integrating to services owned by other vendors. They must deal with the diversity of implementation techniques used by the other services and to meet a wide range of test requirements. However‚ they are in
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that working with a partner or group can create outstanding outcomes. This is true for Amazon and the U.S Postal Service. These two businesses have joined together to deliver groceries to customers and other businesses. A two-month trial was launched in August to deliver meat‚ dairy‚ produce and other groceries within the San Francisco area (Bensinger & Stevens‚ 2014). The goal for Amazon and the U.S Postal Service is to deliver groceries to customers in a more innovative‚ efficient‚ and quicker way
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"2-2" \h \z \u Amazon a case study PAGEREF _Toc401828580 \h 2Executive Summary PAGEREF _Toc401828581 \h 2Vision PAGEREF _Toc401828582 \h 2Product and Services PAGEREF _Toc401828583 \h 4Hours of OperationProducts and ServicesConsumer promiseMarketing PAGEREF _Toc401828587 \h 8Start-Up/Acquisition SummarySWOT AnalysisMarket SegmentationMarket DemographicsCompetitionPorter’s 4 forcesStrategy and ImplementationAppendix PAGEREF _Toc401828595 \h 18Bibliography PAGEREF _Toc401828596 \h 19 Amazon a case studyI
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Contents Introduction: Amazon is an American multinational electronic commerce company with headquarters in Seattle‚ Washington‚ It is the biggest online retailer in world‚ although many consider that it is more a leading software developer or "information systems’ company with a little pick‚ pack and ship service" (Hof‚ 2003). This world-class retailer‚ which began doing business as an online bookseller in the mid 90s‚ has changed with the time and currently it offers its customers a
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(Amazon.com) is an online retailer and a web service provider‚ which has emerged as a leader in the e-business world. Originally‚ the company began as a website that sold books at discount prices‚ now Amazon.com has evolved into a marketplace for the world. Jeff Bezos who is the founder and CEO of Amazon.com wanted a name for his company that began with "A" so that it would appear early in alphabetic order. He began looking through the dictionary and settled on "Amazon" because it was a place that was "exotic
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electronics‚ apparel‚ furniture‚ food‚ toys and jewelry. In 2002 Amazon launched a new business model for web services platform‚ identifying a new area of potential growth and new customer‚ which grew into the seventh largest in the world within five years. In late 2007‚ it set up Lab125‚ whose first product the Kindle e-book reader disrupted the entire publishing industry. Since then‚ the company also produces consumer electronics – notably‚ Amazon Kindle e-book readers‚ Kindle Fire tablets‚ Fire TV and
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Amazon strategies to manage its inventory Amazon .com called itself "Earths Biggest Bookstore” because it has been ranked as the best consumer e-business. It sells books‚ music over the internet. From both market and supply chain management point of views‚ Amazon has some challenges and strengths. Managing inventory is one of the company opportunities to overcome its financial barriers regarding the warehouses and shipping costs. Amazon follows some strategies to manage its inventories. It had the
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How does‚ Amazon changed the world? In 1995 amazon sold their first book‚ Fluid Concepts & Creative Analogies: Computer Models of the Fundamental Mechanisms of Thought. And then the rise of a huge company that will change online trading began. Amazon had such an impact on customers that it changed their buying habit they made it easy to find any kind of product for a lower price. Most of the people today‚ even if they buy something from physical store‚ they’re first looking it up online to see if
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Case 4: Amazon: One E-Store to Rule Them All 1) The CEO of Amazon.com‚ Jeff Bezos‚ effectively employed both intuitive and systematic thinking when he developed the Kindle for sale. Through Bezos’s creative idea in the Kindle‚ one can see that he makes decisions that seem to be based off of intuitive thinking. With this approach‚ people make decisions according to their past experiences and gut feelings‚ as opposed to analyzing all of the facts. Bezos took a risk in the creation of the Kindle
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