SCM 372 – SYLLABUS MANUFACTURING PLANNING AND CONTROL – Section 4 SPRING SEMESTER 2015 Course Instructor: Office: Office Telephone: Office Hours: Email: Professor Sriram (Sri) Narayanan – Call me Dr. Sri. N357 Business College Complex (BCC) (517) 432-6432 Tuesday 3.00 PM – 5.00 PM and by appointment Replacement office hours will be announced in class if there are any cancellations narayanan@broad.msu.edu Course Times and Place: Tuesday and Thursday 5:00 PM - 6:20 PM (N124 BCC) Course Material:
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CONTENTS INTRODUCTION OF VIDEOCON WBCMS VIDEOCN GENESIS CRM * Steps followed at genesis * Customer detail KPI ANALYASIS TAT REPORTS CONCLUSION INTRODUCTION— Videocon has wide range of appliances ranging from dth‚ refrigerator‚ led‚ ac etc. To provide customer support Videocon employs specially designed CRM software called WEBCMS. Videocon has customer support centre throughout the country to provide its services. CRM software not only to provide better services to its customer
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Chapter 1 Understanding the Supply Chain True/False 1. A supply chain includes only the organizations directly involved in supplying components needed for manufacturing. Answer: False Difficulty: Moderate 2. A supply chain consists of all parties involved‚ directly or indirectly‚ in fulfilling a customer request. Answer: True Difficulty: Moderate 3. A supply chain could be more accurately described as a supply network or supply web.
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SCM IN BANKING SECTOR 1 PRESENTATION FLOW Service Industry – Features SCM in Service Industry Banking Industry – Overview Problem Statement Objectives for FY2010 Retail Banking (Liquidity and Credit Management) Credit Card Delivery Mechanism Corporate Banking HNI Banking 2 UNIQUE FEATURES OF SERVICE INDUSTRY The customer – a participant in the service process Simultaneous production and consumption Perishability Limited Scale Economies Labor Intensiveness
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1) What are the major alternative staffing approaches for international operations? Explain the relative advantages of each and the conditions under which you would choose one approach over the other. a) ethnocentric staffing approach- Parent-country nationals‚ or people from the home country of the corporation are employed to fill key managerial positions because they are familiar with the goals‚ policies and procedures‚ technology and products of the parent company. They are in a much better position
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....................... 4 WHAT IS CRM? ................................................................................................................................................................. 4 EVOLUTION OF CRM ........................................................................................................................................................ 5 BENEFITS OF CRM ..............................................
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Technologies at Maruti Suzuki 4 Level of CRM 3.0 5 3.1 Data base 5 3.2. Direct marketing-Data analysis 6 3.3 Cross-selling of various value added services 6 3.4 4.0 Analytical CRM Customer Retention for Service at dealers‚ satisfaction‚ thereby‚ sales retention for the future 7 Operational CRM 8 4.1 Campaign management for promoting the special offers 10 4.2 SX4 Pre-launch Campaign management on MSD CRM 4.0 10 4.3 Insights for Dealer
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Syrian Virtual University Arabic Higher National Diploma in Computing and Business Applications Supply Chain Management How Dell company managed its supply chain Done by student: Rawan Nizar Al-Am Class : C3 Semester : F12 svuonline.org @E-mail : Rawan_35554 Submission Date : 01-06-2013 Work Submitted to : Dr. Bassam Badran Table of Contents Dell’s process to improve its supply chain 3 Upstream‚ Downstream and internal of supply chain 3 Participatory actions 3 How to keep
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SCM 3301 Spring 2013 Exam 1 Study Review The exam will cover chapters 1-4 from the textbook. Format: 34 multiple choice questions of approximately equal weightage from each of the four chapters. Resources to study: * Lecture Notes ( If you have missed a class‚ please obtain the notes from a classmate) * The textbook * Closely read the sections covered in the lectures * Closely read the material related to the main ideas listed below Main Ideas: Chapter One:
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Exam 3 Outline SCM 303 Chapter 12 Demand Planning: Forecasting and demand management Demand Planning- the combined process of forecasting and managing customer demands to create a planned pattern of demand that meets the firm’s operational and financial goals. Fluctuating customer demand cause operational inefficiencies‚ such as: Need for extra capacity resources‚ backlog‚ customer dissatisfaction‚ system buffering (safety stock‚ safety lead time‚ capacity cushions‚ etc.) 3 basics tactics
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