1. Rick Everist welcomed Jeff Howe‚ the new owner of the Lodge and Cabana. 2. Minutes from the March 11‚ 2015 Annual Meeting were reviewed. On a motion made by Mark McCulloch and seconded by Ted Odle‚ the Minutes were approved as written. 3. The 2016 Budget‚ Balance Sheet and P&L Statement were discussed: a. Income: $50‚000 b. Expenses: $32‚000 c. Cash Balance: $26‚000 d. Receivables: Meriwether has a fair amount of receivables. It will be up to the Board of officially write off unrecoverable
Premium Balance sheet Generally Accepted Accounting Principles Asset
CASE STUDY: The SNOW Mountain Hotel SNOW Mountain Resort: The Pride of SNOW Village SNOW Village is located in the Coast Mountains of British Columbia‚ 75 miles from Vancouver. While forty years ago SNOW Village was virtually unknown‚ it is now a worldwide attraction drawing in more than 4 million visitors annually. SNOW Village owes this success to the major development of its ski resort‚ the SNOW Mountain Resort – which was transformed from a low capacity ski destination with minimal amenities
Premium Hotel Management Hotel chains
Carlo V. Austria I. Overview * The case is about the Accra Beach Hotel on the Caribbean island of Barbados. West Indien Cricket Servies‚ an important international sporting event‚ sent a request to the hotel manager of the Accra Beach Hotel that concerns hosting WICS accomodation for a special rate. This rate involves a discount for 50 of the 141 rooms of the hotel. It is now then the call of the sales manager whether to accept the inquiry or not. But before the manager could decide on the
Premium Marketing Accept
2012 in his thesis titled “Customer Relationship Management in Hospitality with reference to five star hotels in India” has studied on the aspects of Customer Relationship Management practices followed in India; Studying the effect of CRM practices on the service quality as perceived by the customers of the hotels in the study; Determining the word-of-mouth advertising and referrals gain by the hotels as outcome of CRM and Analysis of impact of CRM practices on satisfaction‚ retention‚ grievances‚ perception
Premium Tourism Tourism Customer relationship management
CASE #7 ACCRA BEACH HOTEL: BLOCK BUILDING OF CAPACITY & REVENUE MANAGEMENT PRODUCT SERVICE DR. KERK BURBANK DONE BY KEZIE THOMAS September 30‚ 2011 1. What are the key considerations facing the hotel as it reviews the booking request from the WICB? Three concerns that Cherita and the GM should question when reviewing the booking request from the West Indies Cricket Board (WICB) are: i. Whether revenue- Income/Expenses‚ would be good or not ii. The impact on their regular guests‚ i.e. the
Premium Cricket
and more competitive. As it is becoming more spirited‚ various problems are emerging as well. Serena Hotel is a famous hoteling Chain‚ having 36 luxury resorts‚ lodges and hotels‚ operating in Asian & African countries.Recently it has been noted that there is a plunge in the level of customer satisfaction at the Quetta Serena Hotel. The aim of this research is to evaluate if the Quetta Serena hotel is aware of the importance of its front line employees in service delivery and what is being done to
Premium Customer service Customer service Customer
Executive Summary “Rosewood Hotels and Resorts” is considering a branding strategy to drive growth. The President & CEO‚ John Scott as well as the VP of marketing and sales‚ Robert Boulogne are considering 2 options; namely * Carry out corporate branding effort to create an umbrella brand‚ linking all of their individual properties and increasing cross sales and retention rate * Introduce a reward system to encourage customers of one location to visit other Rosewood properties.
Premium Branding Brand management Brand
{The benefits of safe and secured hotels during travel.|What to get from safe and secured hotels when travelling.|Knowing the benefits of safe and secured hotels during your travel.} {Do you want to know the latest about air and travel?|Do you have any idea right this time about the trends in air and travel?|Have you ever wondered about the current trends in air and travel?} {Is there anything new out there about travelling that you will love to encounter in the future?|Perhaps‚ there is something
Premium Hotels Hotel Motel
evident from the organisation’s strategic actions. Sharp’s decision to build on high-end luxury and modern amenities so as to outdo the old grand hotels (p.3‚ para.3) is an example of efforts to pursue new opportunities or defend against threats as well as actions to outcompete rivals‚ which provides basis for differentiation. By focusing on medium-sized hotels of exceptional quality with exceptional service levels (p.3‚ para.3)‚ Four Seasons defines the business scale and differentiates itself from competitors
Premium Hotel Customer service Customer
The Case: Quality at the Ritz-Carlton Hotel Company By: Romulo N. Ulibas‚ Romulo.ulibas@yahoo.com.ph Ritz Carlton. The name alone evokes images of luxury and quality. As the first hotel company to win the Malcolm Baldrige National Quality Award‚ the Ritz treats quality as if it is the heartbeat of the company. This means a daily commitment to meeting customer expectations and making sure that each hotel is free of any deficiency. In the hotel industry‚ quality can be hard to quantify. Guests
Premium Malcolm Baldrige National Quality Award Quality management Hotel