Application of SMS Technology for Customer Service Centre 1 Ariff Idris‚ 2Abd. Samad Hasan Basari‚ 3Nur Hanisah Zubir‚ 1‚2‚3 Faculty of Information and Communication Technology Universiti Teknikal Malaysia Melaka Locked Bag 1752‚ Pejabat Pos Durian Tunggal‚ 76109 Durian Tunggal Melaka‚ Malaysia 1 miariff@utem.edu.my‚ 2abdsamad@utem.edu.my‚ 3nurhanisah.zubir@gmail.com Abstract - SMS technology is designed originally as a communication tool between a service provider and its users. However
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Utilization of Quality Management in Health Care in Support of Quality Provided Services. Wayne D. Slaughter Texas A & M Corpus Christ Utilization of Quality Management in Health Care in Support of Quality Provided Services The Patient Protection and Affordable Care Act of 2010 established regulations that require the quality improvement in “the delivery of health care services‚ patient health outcomes‚ and population health” (The Henry J.
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involves a dissatisfied customer of The Roccoco New York Hotel who received the service failure when she stayed in the hotel. The case demonstrates that there were four main areas where the hotel failed to meet the expectations and satisfaction of the customer and that includes internal managerial quality and the failure to manage the service failure after complaints were received. Overall The Roccoco New York Hotel failed in following fields: Failure of Internal managerial quality * The hotel was
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decline in the quality of life in cities‚ attempts must be made to encourage people to use their cars less and public transport more. Discuss possible ways to encourage the use of public transport. You should write at least 250 words. In a world of increasing environmental awareness improved public transport represents the way of the future. Although people do enjoy the convenience and privacy of traveling in their own private vehicles‚ in my opinion they may choose public transport if it fulfills
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Air Transport - Passenger Sujan Bharati (student # ) University of Ballarat Professor 05/01/2013 Air Transport - Passenger In the early 1900’s‚ Wilbur and Orville Wright brothers had a vision to fly one day and dream of building a full size flying machine. On December 17‚ 1903 they reached their goal and flew for the first time in Kitty Hawk sand dunes of North Carolina. This was not the first time they tested their invention though‚ they had several attempts before-hand. Their obsession
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start file from the SAM Web site.) 2. Create a query for the Customer table that includes the Customer Number‚ Customer Name‚ Amount Paid‚ and Sales Rep Number fields in the design grid for all customers where the sales rep number is 49. Save the query as Lab 2-1 Query 1. (See figure below) 3. Create a query for the Customer table that includes the Customer Number‚ Customer Name‚ and Amount Paid fields for all Customers located in VA
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Top of Form Bottom of Form ASSESSMENT BSBRSK501B MANAGE RISK Assessment tool 1 Assessment activity 1: Review organisational processes‚ procedures and requirements for undertaking risk management 1. Create your own definitions for the following terms: a) Risk: A probability or threat of damage‚ injury‚ liability‚ loss‚ or any other negative occurrence that is caused by external or internal vulnerabilities‚ and that may be avoided through preemptive action. b) Risk management: The identification
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------------------------------------------------- Transport in India From Wikipedia‚ the free encyclopedia The Mumbai-Pune Expressway‚ India ’s first expressway The Bandra Worli Sea link‚ with Worli skyline Transport in the Republic of India is an important part of the nation ’s economy. Since the economic liberalisation of the 1990s‚ development of infrastructure within the country has progressed at a rapid pace‚ and today there is a wide variety of modes of transport by land‚ water and air. However‚ India
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vision statement. A vision statement is a lightweight version of a business case‚ and most of the time it works just fine all by itself. A popular pattern is Geoffrey Moore’s vision statement format as described in Crossing the Chasm: For (target customer) Who (statement of the need or opportunity) The (product name) is a (product category) That (key benefit‚ compelling reason to buy) Unlike (primary competitive alternative) Our product (statement of primary differentiation) GOALS: Risk Management
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Topic: Transport related to pollution Name: Course: Instructor’s Name: Date: Abstract Transport came to the lime light of the pollution debate after the issue of pollution from sooty smog from the burning of coal got to be solved. Since solving of the issue‚ emissions that ensue from the transport sector including motor vehicles‚ jets‚ and trains have been the main contributors to the pollution of the air. The effects of the emissions affect the urbanites health conditions‚ in addition
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