Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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Assignment 1: Comparative Advantage Eco 305 – International Economics David Ricardo introduced the law of comparative advantage. This theory proposed that even if one nation is less efficient than the other nation in the production of both commodities; there is still a basis for mutually beneficial trade. This is as long as the absolute disadvantage that the first nation has with respect to the second is not in the same proportion in both commodities
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greatest inventions in 20 th century. The Internet is like a network of networks where any computer can link up to information stored within it. I strongly believe that internet is an integral part of the development of society. There are many advantages to using the internet. First of all‚ Internet is a great mean of communication. Distance is no longer a matter of concern when we can send mails within a few seconds or make cheap internet phone call. We can also update ourselves with the latest
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Active Directory The Active Directory Domain Services (AD DS) role installs Active Directory and turns a Windows Server 2008 computer into a domain controller. AD is a database of objects in computer it is used for authentication for users and computers. Active Directory is the foundation of a Windows network environment. This directory service enables administrators to create and manage users and groups‚ set network-wide user and computer policies‚ manage security‚ and organize network resources
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A competitive advantage is an advantage over competitors gained by offering consumers greater value either by means of lower prices or by providing greater benefits and services that justify higher prices. Competitive strategies 1. Differentiation-this involves selecting one or more criteria used by buyers in a market. It is about charging a premium price that more than covers the additional production cost and about giving customers clear reasons to prefer the product over other‚ less differentiated
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countries trade with each other? Show‚ using examples‚ why this may be to do with the principle of comparative advantage. International trade is the barter of goods and services between nations. The reason of such exchanges is because each country has access to different forms of natural‚ human‚ and capital resources; as well as a different way to use them for production of goods and services. Therefore countries are not always able to supply the goods its consumers demand and have to resort to other
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What is WTO? The World Trade Organization (WTO) is an organization that intends to supervise and liberalize international trade. The organization officially commenced on 1 January 1995 under the Marrakech Agreement‚ replacing the General Agreement on Tariffs and Trade (GATT)‚ which commenced in 1948. The organization deals with regulation of trade between participating countries; it provides a framework for negotiating and formalizing trade agreements‚ and a dispute resolution process aimed at
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Advantages of Boeing’s outsourcing strategy * By outsourcing‚ Boeing is able to reduce costs and generate sales. Outsourcing to countries such as India can give the company access to cost-effective services and get access to specialized skills and services. * Boeings’ strategy allowed entry into two of the largest and fastest growing airplane markets (china and India). * It gained the ability to distribute some of the risks associated with large investment required to build an airplane
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Competitive Advantage MGT/498 September 13‚ 2012 Competitive Advantage Riordan Manufacturing is a leader in the industry of plastic injection molding. Business strategies require assurance that the organization can anticipate business conditions for the future that will improve performance and profitability. Organizations should create a strategic framework for a noteworthy achievement. The framework entails formulating a mission that defines the business product of the organization.
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regarded to be a subset of the overall internal controls procedures in a business‚ which cover the application of people‚ documents‚ technologies‚ and procedures used by management accountants to solve business problems such as costing a product‚service or a business-wide strategy. Management information systems are distinct from regular information systems in that they are used to analyze other information systems applied in operational activities in the organization.[2] Academically‚ the term is
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