Sammanfattning – KURS 190: FÖRETAGANDE – OPERATIONS MANAGEMENT – VT08 Operations management p. 3-35 What is operations management? Operations management is the activity of managing resources which are devoted to the production and delivery of products and services. 3 core functions Marketing function – communicating the products to the market. Product/service development function – creating new products/services. Operations function – fulfilling customer requests. Support functions
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The Encyclopedia of Operations Management Terms by Professor Arthur V. Hill Curtis L. Carlson School of Management 321-19th Avenue South University of Minnesota Minneapolis‚ MN 55455-0413 USA ahill@umn.edu Revised July 20‚ 2003 P O M S Production Operations Management Society The electronic version of this encyclopedia is distributed free of charge by the Production Operations Management Society (POMS) under the conditions that (1) you send corrections and additions to ahill@umn.edu
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enterprise wide IT projects to centralize all operations and enhance communications. The projects were forecasted to grow from 2007 and had become a part of the norm of any organisation. (Exhibit 2) In 2012‚ the business drivers behind business process transformation remained the same with a higher focus on improving customer satisfaction whilst remaining competitive. Business’s started to increase utilizing enterprise wide IT projects in order to sustain their lifeline within the industry and increase
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Management Fad – A management fad is term that is used to describe management technique that became very popular between periods of time but lost its popularity in the long run. Management fads are most of the time introduced by management gurus‚ management consultants. Examples of fads are Quality Circles‚ Total Quality Management‚ and Business Process Reengineering. Depending on the managers and how the fad is implemented‚ it could have either a negative or positive effect on a company.
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The company’s five business units‚ which offer a wide array of products and services‚ are the result of an aggressive strategy of mergers and acquisitions starting in the late 1980s. The corporate staff is surprisingly small‚ comprised of general management‚ legal staff‚ and human resources. Part of the reason for this small staff is due to the eclectic array of businesses housed within one corporate entity. A Business Week editor recently commented that “Consolidated Products could easily be broken
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defects. It is defined as a set of practices that improve efficiency of a process. DMAIC generally is used for projects aimed at improving an existing business process. Therefore it can be safely said that when considering continuous improvement programs the DMAIC approach is more applicable to the projects focusing on incremental change than to projects focusing on radical change. A DMAIC methodology is used when a product or process is in existence at a company but it is not meeting customer specification
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does it mean deep understanding and knowledge of process performance‚ does it mean people management skills‚ does it mean effective communication (two way) or presentation skills‚ or does it mean all of the above. With the increase in the complexity of roles and responsibilities of the modern day managers (many hats)‚ the word performance has really taken a meaning different from what it used to be perhaps 15-20 years back. Today‚ the management of any sphere of any business operation requires
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treatment in Clinic XYZ‚ optimization of the current system is proposed. The proposed system will be moving the patients’ data from paper base into computer base. As mentioned on the previous chapter‚ the biggest problem of the current business process in Dental Clinic XYZ happened because they are still using paper based for patient data and the patient’s membership is heavily depend in a human memory. Therefore‚ by using computerized system will reduce the human errors that often occur in a
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certification? a. it is a prerequisite for ISO 9000 certification b. it indicates a higher level of adherence to standards than ISO 9000 c. it is only sought by companies exporting their goods d. it deals with environmental management 8. Total Quality Management emphasizes a. the responsibility of the Quality Control staff to identify and solve all quality-related problems b.
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accepting larger orders and mass producing parts. Custom Molds also had issues with timely delivery and product assurance. The company was weeks behind in delivering parts to its customers‚ which in turn caused disruptions in the production process. It was difficult for the company to anticipate where the bottlenecks would occur‚ as they always seemed to be moving from one operation to another. Additionally‚ there had been recent quality assurance issues as two orders were returned because of
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