Running head: CASE STUDY: EMPLOYEE RETENTION 1 �PAGE � Employee Retention � PAGE �2� Employee Retention April 10‚ 2012 � This is a critique is based on two articles‚ in which addresses the issues of employee retention and suggestions for the motivation and engagement of employees in the hospitality industry. The first article is titled "Targeted employee retention: Performance-based and job-related differences in reported reasons for staying" by Hausknecht‚ Rodda‚ and Howard (2009)‚ in which
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Employee retention is very important to organizations. If employees can not be retained‚ the company will have to invest money for training new employees time and time again. The cost of replacing an employee is high not only financially‚ but in terms of lost productivity‚ the time taken by the employer to go through the resumes and the cost incurred to conduct interviews. The best away to avoid this costly affair is to focus on the retention of employees as otherwise it will have a castigating effect
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one that we found to be universally salient‚ affecting multiple social service agencies on many organizational levels. Although each of us had a different professional background‚ an issue we have repeatedly observed surrounds the notion of employee retention within social service agencies. Too often we had felt the effects of rapid turnover rates and also witnessed the detriments of staff changes on client populations who may already be struggling with abandonment issues or disrupted attachment
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OVER VIEW OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept
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the employees in the BPO industry are youngsters who lie in the age group of 20-35 years. Many of them used to be in college or graduate pass outs that use to join a BPO for part time earning and to cover their sundry expenses. These people generally are apathetic about the company’s culture and often create nuisances which disrupt the very decorum of the company. Some of the key outcomes of this behaviour are: Misuse of freedom and indiscipline: The trend set by most BPO comprise of a professional
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manager and crew tenure are relative to site-location factors in determining store-level financial performance. Recommend the most convenient alternative to increase employee retention: a.- Increasing wages b.- Bonus program c.- Training programs d.- Career development programs Financial impact of employee tenure The correlations of manager tenure (+0.44) and crew tenure (+0.26) with profits show that there is a clear positive financial effect of increasing tenure. Though
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Retention After choosing the most suitable employees for the company‚ the most important things are to prevent the advanced employees from leaving the company and also have liquidity of employees in order to keep company’s innovation. There are some factors will affect the employees’ retention‚ including reward and recognition‚ promotion and opportunity for growth‚ leadership and compensation (Bidisha Lahkar Das and Dr. Mukulesh Baruah‚ 2013). 1. Reward and recognition It is obvious that a company
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FACTORS AFFECTING ATTRITION AND STRATEGIES OF RETENTION Why Do People leave Jobs? There are various factors that affect an individual’s decision to leave a job. While an employee’s leaving the job is considered attrition by one organization‚ it is looked at as talent acquisition by the new organization and to the individual it means a career move‚ economic growth and enhanced quality of life/convenience or closeness to family etc. Hence‚ what is a problem for one may be an opportunity for another
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times both the employee & employer are under tremendous pressure to perform. There is fierce competition not only in the industry but also across categories. This new liberalized cutting edge technology driven environment has made employee retention mind-boggling. The fast pacing change across the globe has made the new employee & employer relationship irreversible. However all corporations not only in IT sector but also traditional manufacturing sector are attempting to stem attrition. This paper attempts
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BPO Industry in India – A Report Posted on January 10‚ 2013 Written by Webmaster Leave a Comment India is one of the most favored destinations for BPO services because of the quality rendered among other factors. The BPO industry is the fastest growing segment of the ITES sector in the country. There are a few factors like economic advantage‚ economy of scale‚ superior competency which makes the BPO industry more viable when compared to other outsourcing countries. The BPO sector which took root
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