CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
Premium Customer relationship management Customer service Bank
Supervisors’ Relationships 3 Workplace Relationship Quality: 4 Peer Relationships 4 Study Description and Results 5 Interpersonal Conflict 6 Identifying Conflicts and Causes 6 Dealing with Interpersonal Conflict 7 Culture and Interpersonal Conflict 7 Intimate Workplace Relationships 8 Managing Workplace Relationships 9 Managing Conflict 9 Management by Deception: Deceptive Impression Management 10 References: 12 Introduction: When considering workplace relationships‚ consider
Premium Interpersonal relationship
environment. With the increase in electronic communications‚ how can we ensure positive interactions with our coworkers? Electronic Communications Electronic communications have become the new form of interacting with coworkers and friends. Business relationships have become based on the way people interact with each other via electronic communications. As society broadens the scope of communication‚ we must think about how we are interacting with our coworkers and if it is a positive interaction.
Premium Communication
Relationship marketing has become a dominant form of marketing theory in recent times. It has evolved from other forms of marketing and has countless benefits for businesses that use the relationship strategy. It is limitless in the type of businesses it can be adopted by with new technology and media making it even more popular. The study of marketing is one that has been fixed on an evolving range of marketing segments over the last fifty years or so. A look at the progress of the changing focus
Premium Marketing
Relationship Paper Relationships is what keep human beings connected‚ its one of the basic necessities of survival. There are many different types of relationships‚ however all of them require at least some form of commitment‚ understanding‚ and effort. The book “Real Communication: An Introduction” by Dan O’Hair and Mary Wiemann serves as a foundation to better ourselves in communication as well as relationships. I will be using the movie “Pineapple Express” (2008) produced by Judd Apatow and Shauna
Premium Interpersonal relationship Friendship
customer expectation. It is the overall activity of identifying and satisfying customer needs‚ it includes all aspects of a customer’s experience in dealing with an organization. Customer service also represents an overall description of the desired relationship between the producer or seller and the customer. Customer services is one of the most important ingredients of marketing mix for products and services. High customer service helps create customer loyalty. It goes without saying that today’s
Premium Customer service Customer Service
Supply Chain Relation ships: Wheatco Ltd and Chemco Ltd Case authors: Marie koulif-Souviron‚ Alan Harrison and jaques Colin Introduction: This case is based on two US owned chemical corporations and both industry leader in their chosen activities with equal size. Also it is mentioned in case both have similar organizational cultures and goals. In 1991‚ results of their partnership they have established Two unit plants in UK. They comprise large wheatco plant with 700 employees and Small
Premium Supply chain management
Introduction In this assay‚ I will examine the relationships banking‚ starting with the Definition of Relationship Banking‚ then I will explain the benefits and costs of relationships banking‚ and in the end I will answer the question how relationships banking reduces information asymmetries. Definition of Relationship Banking The concept of Relation Banking is a strategy used by banks to their enhance profitability. They accomplish this by cross-selling financial products
Premium Debt Bank Loan
DIFFERENT SOURCING RELATIONSHIPS Direct sourcing model The adidas Group holds direct contractual relationships with its core suppliers who are centrally supervised by Global Operations. Global Operations is a Group function which manages product development‚ commercialisation‚ distribution and supervision of the manufacture of apparel‚ footwear and accessories for the adidas‚ Reebok and TaylorMade-adidas Golf segments. These suppliers produce the predominant share of the total sourcing volume of
Premium Adidas Manufacturing
each other while brother runs way because he has let his father down or‚ a boss hitting on his or her employees. These are the different types of relationships every human bean can connect to one of these scenarios. As people meet new people he or she grows by different relationships like parents and children‚ friendship‚ teacher and student‚ business‚ and also monogamist. Parents and children tend to fuss and fight but‚ sometimes they reach that level that just make both side of
Premium Interpersonal relationship Mother Friendship