SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service environments
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Customer Service Skills Employed in Kamayan Restaurant in Marikina City A Thesis Proposal Presented to the Faculty Of the College of Bachelor Science of Hospitality Management In Partial Fulfillment Of the Requirements for the Subject HRM 109 Leading to the Degree of Bachelor of Science In Hospitality Management By Zabala Jem Brillantes Judy Ann Gatbunton Romaline Chapter 1 The Problem and Its Background
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Introduction For restaurant operators‚ healthy dining has been a big focus for many years. Now “going green” and socially responsible marketing are key points of emphasis for restaurateurs and consumers alike. In a recent study published in USA Today‚ more than 30 percent of respondents said they “would be willing to sacrifice a percentage of their salary in order to work for an environmentally friendly company” (Brooks‚ 2009). Organic and sustainable product sales have more than doubled since 2000
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Restaurant in China Audience: people who are interested in eating but fail to distinguish different kinds of restaurants Purpose: To inform—the classification of restaurant Thesis: Chinese people classify restaurants into fast food restaurants‚ Chinese food restaurants‚ and restaurants with other countries’ styles‚ due to the tastes of foods‚ the function of restaurants and the cooking methods of foods. I. Introduction A. Get attention: In current society‚ diets have become increasingly important
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We have all visited restaurants before‚ hungry with anticipation of consuming a good meal in return for our precious and cautiously spent money. Eating out is an expensive business and you really want to be sure you get a good experience. Sadly‚ this doesn’t always happen. Who or what is to blame for this? Successful restaurants offer a seamless dining experience. The appeal of the meal to some‚ is the best part‚ but there are so many things that go on behind the scenes to make your experience enjoyable
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Marketing a Restaurant That you can be Proud of Submitted By: Ryan Burns Submitted To: Professor Linda Berg Date: 3/25/2013 Executive Summary Falling behind to the restaurant across the street? Are you losing business and watching repeat customers slowly start not returning? A restaurants ability to change with the marketplace and its target markets is essential for success‚ especially in our economy at this time where disposal income is much lower. New ideas‚ new strategies and monitoring
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Presented by: Palahang‚ Junel V. Quilas‚ Kevin Braet D. Rapog‚ Shiela S. Ronolo‚ Isabel B. Sabio‚ Marilou P. INTRODUCTION There are different types of restaurants‚ some of these are the local restaurants known as chop bars‚ bar and restaurants‚ hotel and restaurants‚ fast-food restaurants‚ fine-dining restaurants‚ theme restaurants and casual dining restaurants. Regardless of its types‚ restaurants tend to manage its operation through integration of people‚ data and technology
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Chapter#1 THE FOOD SERVICE INDUSTRY Lecture Outline: • Industry • Hospitality • Food & Beverage Industry • Scope of the Industry • Hospitality Industry Food & Beverage Industry (A DIVERSE INDUSTRY) Commercial Operations Non-Commercial Operations o Free-Standing Eating & Drinking Places. Business/Industry o Lodging Food Service Facilities. Healthcare o Other Commercial Facilities. Educational Institute Transportation companies
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Company Profile Name : Indofusion Restaurant Type of restaurant : Casual dining Company Location : 1 market st 2000 Sydney‚ CBD Size of operation : 525 sq‚ 300 seats Products and service : Indonesian Fusion food‚ service for lunch and dinner The foods are including entrée‚ main dishes‚ and dessert. For entrée we have a lot of entrée‚ it will be Indonesian original food or Indonesian food. For the main dishes we are combination for traditional food‚ Asian food‚ and western food. For dessert
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"Good example is the best sermon." -Benjamin Franklin Too often we hear of people telling us the right thing to do‚ yet they do not abide by the sermons that they tell us. However‚ there are those few special people in our life that we look up to. We look up to them because they not only teach us the right way to live our lives‚ but they also provide us with a good example. Supplying a fine example teaches people more than someone just telling them what is right
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