UNIT 2 WEEK 2 CUSTOMER SERVICE HR Meeting user needs “Schneider” Main components – Service level agreement‚ Stakeholder‚ Service quality‚ Service needs. Top down “Culture” unconditional positive regard‚ good service climate – training. What do management do to achieve this – reward‚ incentives Managing customper expectations – exceeding customers expectations Timeliness‚ consistent levels of support. Rewards / pros / cons – debate. Schneider – management should focus on service quality
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Recording‚ Analysing and Using HR Information Two Reasons Why Organisations Need To Collect HR Data 1) To comply with legislative and regulatory requirements – Organisations need to collect data in order to comply with regulations such as minimum wage‚ working time directive‚ health and safety and even health and safety. 2) Keeping training and performance records on employees enables management to assess individual productivity and performance and allows them to help the employee
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Interview Questions for the post of: HR Officer (HR5002) 24 hours per week – Permanent Open the interview by introducing yourself giving your name and job role. Do the same for the other panel members and explain their role within the interview today. Give a brief over view of the company. 1/ What attracted you to this role? 2/ In your previous HR role‚ what were your main responsibilities? 3/ Can you give an example of how you prioritise your workload. 4/ Can you give an example of a training
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MENU Activity 1 ( report of approximately 1500 words ) A). Briefly explore the overview of the Map and its 3 main components – 1. i.e. the 10 Professional Areas‚ 2. 4 Bands 3. And 8 Behaviours B). Access the “full map’ for the Professional Area “learning and talent Development” and consider the activities‚ knowledge and behaviours for either Band 1 or band 2 C.) Rapport based on research from activates 1.B 1. Summarise‚ in a few sentences‚ the HRP Map including
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CONFIDENTIAL To: Mr A P Hampton From: Active Assistance Date: 29th October 2012 REPORT ON THE GRIEVANCE BETWEEN MRS SMITH AND MR HAMILTON 1.0 TERMS OF REFERENCE On 24th October 2012‚ the employee Mrs Smith reported a grievance against Mr Hamilton on the grounds of age discrimination. The act of discrimination was reported to be on the 10th October 2012. Mrs Smith reported this grievance verbally to Mrs Tool (manager) on the 10th October 2012. However Mrs Smith felt the outcome of the verbal
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Name: Miss Alison McClory Centre Name: North East Scotland College Student Number: 20129777 CIPD Membership Number: 42598459 Qualification Title: Foundation Human Resource Practice Unit Title: Understanding Organisations and the role of HR Unit Code: 3HRC Assignment number: 40652/02 Candidate declaration: ‘I confirm that the work/evidence presented for assessment is my own unaided work.’ I have read the assessment regulations and understand that if I am found to have ‘copied’ from published
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CIPD - Certificate in Human Resource Practice 2013/2014 Developing Yourself as an Effective Human Resources Practitioner PLEASE NOTE; this document needs to be attached to every assignment submission. It serves the purpose of assessment feedback‚ authentication of work and verification of submission. Without this signed document assessment CANNOT take place; this applies to both the original submission and resubmissions (if appropriate) Student Name (Print) Learning Outcomes
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Planning (3RTO) Saturday 6th December Skills Workshop Mon Dec 08 Recruitment Process (3RTO) Mon Dec 15 What’s selection? (3RTO) Submission Date for Recording and Analysing Information Assignment Friday 19th th December @ 22:00 Last Day of term: Friday 19th December College Closed (Thursday 25th December 2014 – Friday 2nd January 2015 inc.) Mon Jan 05 Induction and onboarding (3RTO) Start of spring term Mon Jan 12 Skills Observation Planning (3RTO) Mon Jan 19 Skills Observation planning (3RTO) Mon Jan
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3RTO Multiple Choice Test Section 1 3RTO: Resourcing Talent Question 1 Talent management looks at how an organisation uses the skills of its workforce in order to maintain competitive advantage. Which of the areas listed below would not be part of a talent management programme? Leadership development Recruitment and selection Succession planning Payroll processing Question 2 Talent management programmes can help motivate staff and make them more productive‚ which in turn benefits
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NAME: Caroline Mckinty Student Number CB1365993 3RTO Assessment Title of unit/s Resourcing Talent Unit No/s 3 RTO Level Foundation Credit value 6 Assessment method Written‚ Observation Learning outcomes: 1. Be able to explain the factors that affect an organisation’s talent planning‚ recruitment and selection policy. 2. Be able to identify appropriate recruitment and selection methods. 3. Be able to contribute to the recruitment and selection interviewing process
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