ASSIGNMENT OF BUSINESS TO BUSINESS “MICROSOFT CORPORATION – THE DESIGN OF MICROSOFT SUPPORT NETWORK 1.0” BY KUNAL CHAKRABARTI‚ EPGP-03-042 SABYASACHI MAHAPATRA‚ EPGP-03-072 SOURAV MISHRA‚ EPGP-03-237 BACKGROUND: Microsoft Product Support Services (PSS) is the group who answers the phone when you call technical support for help. When you call PSS‚ the tech support representative will ask you how you’re going to pay for the call. Rates vary depending on whether you
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(flexi-work) arrangements have been widely practiced in the developed countries and have proven to be beneficial to both employers and employees. Different types of flexi-work arrangements have been documented that are currently being adopted by corporations around the world including Malaysia‚ Singapore‚ and showcases practical examples of companies which have successfully implemented flexi-work arrangements. The common flexi-work arrangements include: flexi-time‚ permanent part-time work‚ job-sharing
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Summary Purposes of the Balance Sheet 1. A balance sheet‚ or statement of financial position‚ summarizes the financial position of a company at a particular date by reporting the economic resources (assets)‚ the economic obligations (liabilities)‚ and equity. It reports a company’s resource structure (major classes and amounts of assets) and its financial structure (major classes and amounts of liabilities and equity). It is a detailed explanation of the basic accounting equation: Assets =
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1. Read the footnotes carefully. Identify four accounting policy changes and accounting estimates that Harnischfeger made during 1984 and estimate as accurately as possible the effect of these changes on the company’s 1984 reported profits? One accounting change that Harnischfeger made was that they were going to include products purchased from Kobe Steel in their net sales. Before November 1‚ 1983 only the gross margin on Kobe products was included in their net sales. Harnischfeger was also
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Q 1 If I was the marketing manager of Drypers Corporation I would select Market Challenger (runner-up) Strategies The market challengers’ strategic objective is to gain market share (to achieve profits and economics of scale) and to become the leader eventually. I will choose this strategy because there are market leaders which are: 1-Kimberly-Clark (Huggies) 2- Procter&Gamble (Pampers) These two brands achieved more than 70% of dollar market share for disposable diapers and training pants
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Case 11-1: Polluter Corp Polluter Corporation is a manufacturing firm in the United States registered with the Securities and Exchange Commission. Polluter Corp. operates three facilities manufacturing various household cleaning products. These products produced are sold to retail customers. The United States government funded their company with emission allowances (EAs). An emission allowance is an authorization to emit a fixed amount of a pollutant. An emissions allowance is sometimes also
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Using Balanced Scorecard for Subcontractor Performance Appraisal S. Thomas NG‚ Hong Kong‚ China Key words: Subcontractor performance‚ performance appraisal‚ balanced scorecard SUMMARY Several influential industry reports have pointed out that a decline in construction quality and productivity could be attributed to the performance of subcontractors who are entrusted to complete the actual works‚ yet subcontractor performance appraisal is a much neglected subject in construction. To facilitate
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Case Study of McKesson Corporation Description of the company’s performance McKesson Corporation is one of the leading providers of health care products and services. When it comes to analyzing the external environment; the political‚ economic‚ social‚ technological (PEST) analysis shows that the environmental situation is favorable for the company. The environmental factors are giving the company a chance to succeed in its endeavor. In politics there is no direct problem that might affect the
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Xerox Corporation 1. Leadership through Quality was a strategy developed by Xerox as a result of competitors being financially strong‚ technologically advanced and having excellent customer relations. Xerox Corporation through its strategy tries to meet its customer requirements. The strategy is viable as Xerox through this strategy tries ensuring that definition of Quality is meeting the customer requirements all the time. The three major components of LTQ are Employee Involvement that stresses
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and there is no tax shield. Cost of debt after the tax change ranges between 3.39% to 7.44%. Lastly‚ for other issue knows today is 12 years after the case‚ and DC is still in business. CONCLUSION As we know‚ prior to the 1990s‚ the Deluxe Corporation (DC)‚ the world’s largest printer of checks as well as a provider of electronic products and services to financial institutions and retail
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