THE SALES FORCE TECHNOLOGY–PERFORMANCE CHAIN: THE ROLE OF ADAPTIVE SELLING AND EFFORT Adam Rapp‚ Raj Agnihotri‚ and Lukas P. Forbes Firms continue to struggle with the implementation of sales force technology tools and the role they play in sales representative performance. This research expands previous literature in the area of sales force automation (SFA) and customer relationship management (CRM) by looking at the consequences after technology adoption by a sales force. Data were gathered from
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1. What were the main mistakes made by Keene & Ryan in the way they dealt with the different situations described in the case: from the discovery of significant losses in the first quarter of 1975 to their handling of the meeting during which the members of the task-force made their presentations? 30% It was clear that Baker had little to no control over the task force. Baker had not created the team and had no real authority (aside from being designated as the head) over the task force. The task
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In 1998‚ the Industry was in a state of Duopoly‚ with the only players being Eircell‚ with 330‚000 customers‚ and Esat Digifone‚ with 80‚000. Market penetration was a mere 11%‚ having grown by 4% since the previous year (ComReg‚ 1999). On December 1‚ the industry was deregulated and a competition for the awarding of a third telecom licence was held. With the view‚ expressed by Etain Doyle‚ Director of Telecommunications Regulation‚ to “increase competition and choice” which would bring about “lower
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These five forces are empirically derived‚ e.g. by observation of real companies in real markets‚ rather than the result of economic analysis. Porter’s five forces is a useful generic structure for thinking about the nature of industries. The understanding of the structure of an industry is the basis for formulation of competitive strategy. The work of Porter provides an analytical framework for the analysis of the structural factors that condition competition within an industry and suggests several
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Porter’s 5 forces summary According to Porter‚ in order to achieve competitive advantage over its competitors‚ analysis of current industry structure is vital because the structure of an industry determines the nature of the competition and the form that a sustainable competitive advantage takes and the industry structure is determined by the five competitive forces; the treat of substitute‚ the treat of entry‚ bargaining power of buyer‚ and bargaining power of supplier and the intensive of rivalry
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Michael Porter’s five forces Analysis is a tool for the structural analysis and shape the competitive structure of the company. The objective of strategic planning is to modify these competitive forces such that the company’s position is improved. Management can decide how to influence or to develop industry characteristics‚ based on the information given by the Five Forces model. There are: 2.1 Threat of New Entrants: New entrants to an industry can raise the level of competition‚ thereby
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Nintendo’s strategy towards game developers Nintendo serves as a good example of a firm that has managed to capture a great deal of value created by other players in the market‚ among others by leveraging the value created in the compliments market. The company mainly signed licensing agreements with outside programmers for development of games compatible with their hardware system. But by still keeping a small share of the game software development in-house (10% in the U.S)‚ Nintendo basically
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complicated environment. There is only dependent on resource that it has. Human resource is very important power in the value chain. It should be valued by directors. Be different from other resource‚ it can be affected by cultural factor. How to attract and keep employee would be arduous task. Employees should distribute time in the work and life reasonably. On the one hand‚ that way make employee can enjoy the healthier and happier life. On the other hand‚ employees cannot delay the work what needs to
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Porter’s Five Forces Porter’s Five Forces is a framework for business strategy development and industry analysis formed by Michael E. Porter of Harvard Business School in 1979. Since then Porter’s Five Forces has become an important tool for analyzing an organizations industry structure in strategic processes. Porter’s Five Forces draws upon Industrial Organization (IO) economics to derive five forces that determine the competitive intensity and therefore attractiveness of a market. We can
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FOODS Porter’s 5 forces and PEST analyses of Kraft Foods. MGT 599 Module 2 SLP ABSTRACT This paper will show the various analyses of Porter’s 5 Forces upon Kraft Foods as well as a PEST analysis of external factors influencing the company. Porter’s 5 Forces are industry environments: 1. The threat of new entrants to the foods industry (low) Online grocery shopping is proving to be a formidable threat. (Food Retailing Industry‚ 02/2/12) 2. The bargaining
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