Overview of Starbucks Coffee Company SENIOR MANAGEMENT TEAM Howard Schultz Chairman‚ President and Chief Executive Officer Cliff Burrows President‚ Starbucks Coffee U.S. Martin P. Coles President‚ Starbucks Coffee International Arthur Rubinfeld President‚ Global Development MISSION STATEMENT To establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles as we grow. GUIDING PRINCIPLES • Provide a great
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STARBUCKS: Selling Coffee in the Land of Tea 1. Many of the same environmental factors that operate in the domestic market also exist internationally‚ including cultural ones. Discuss the key cultural factors Starbucks had to consider as it expanded into China. Chinese culture was a key environmental factor that Starbucks had to consider when opening its first store in Beijing in 1999. ―The Land of Tea‖ wasn’t interested in the product Starbucks was selling: coffee. It wasn’t a part of
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Coffee Bean & Tea Leaf Improves Retention Using Blanchard’s Situational Leadership® II CUSTOMER FEATURE: Typically‚ an annual corporate growth rate of about 25% would be cause for celebration. But‚ when that type of rapid growth is coupled with extremely high employee and management turnover‚ the festivities are short-lived. The Los Angeles-based Coffee Bean & Tea Leaf‚ one of the largest privately owned‚ familyrun coffee and tea companies‚ was facing this very dilemma in 2001 when Michael Serchia
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Starbucks vs. Peet’s Coffee & Tea If someone claims they are a coffee drinker and go to Starbucks every morning‚ chances are they do not know much about coffee and they are more likely to get an espresso drink rather than a cup of coffee. Why? Because Starbucks is not known or praised for their coffee like they use to be. Their signature trademark is their latte macchiato’s‚ caramel frappucino’s‚ and random coffee themed objects and items that have turned this once original coffee shop‚ more
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Starbucks Coffee‚ Tea‚ and Spices‚ was founded in 1971 in Seattle’s Pike Place Market. The name was later changed to Starbucks Coffee Company. Starbucks later entered the public marketplace through their initial public offering on June 26‚ 1992. Stated Objectives Starbucks has several objectives for success as a company. The objectives are as follows: • “The Company’s objective is to establish Starbucks as the most recognized and respected brand in the world.”(www.starbucks.com) • Focus
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assignment takes 1 month to complete and has 2 due dates‚ so don’t procrastinate! If you don’t turn in Steps 1 and 2 by the due date‚ you will not receive any credit for these steps. New Year’s Resolutions often fail because we “resolve” to do something‚ but we often don’t make a plan to achieve this goal. If we make a plan‚ we are much more likely to achieve our goal. Think of a habit you would like to change. It may involve your eating habits‚ exercise habits‚ TV or computer habits‚ procrastinating
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STARBUCKS – CASE STUDY 1. Identify the controllable & uncontrollable elements that Starbucks has encountered in entering global markets. Controllable ¬ Challenge to maintain growth ¬ Dependency on overseas growth to maintain annual revenue growth ¬ Innovations to surmount toughest challenges in the home market ¬ Employee’s feelings of a far less special place to work Uncontrollable ¬ Paying twice the market-rate rates to keep competitors out of location ¬ Rivals offering similar fare
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Starbucks: Delivering Customer Service What factors accounted for Starbucks extraordinary success in the early 1990’s? What was so compelling about Starbucks value proposition? What brand image did Starbucks develop during this period? Starbucks captured a tremendous amount of success in the early 90’s by opening European-style coffee houses targeted toward affluent‚ well-educated clientele. Howard Schultz‚ the CEO that bought the company from the original owners‚ envisioned creating a ‘third place’
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The Analysis Of The Consumption Habit Of University Students 1. Introduction Consumption is an important part of the daily life. University students‚ as a special consumer group‚ have irreplaceable effects on leading the consumption trend and improving the consumption structure. Also‚ their characteristics of consumption and consumption status also reflect the student’s value orientation. In order to explore the consumption habit of university students‚ I conducted a survey among the students
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| Starbucks | Coffee Bean | S. (Strength) | * It is a profitable organization * It is a global coffee brand built upon a reputation for fine products and service. * It has the honor of the Fortune Top 100 Companies to Work for in 2005. * It has strong ethical values and ethical mission statement. | * Company’s marketing strategy * Company’s franchise practice * Intelligence of leader * Company’s business strategy * Outstanding quality of input and output * Experience
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