Service Recovery: Online Shopping Mall in Korea Loyal customers are a vital asset of service companies. The most effective way to ensure repeat customers is to provide a product and service that meets or exceeds that customer’s expectations every time. Although this fact is important‚ effective application of recovery strategies may enable service mangers to maintain or even increase loyalty. Generally‚ good service recovery not only turns angry and frustrated customers into loyal ones‚ but it
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Creative Destruction and the Aftermath of the Tsunami: Recovery of Southern Sri Lankan Small Business in the Face of Inertia Dr. C. Travis A. Perera Senior Consultant‚ Entrepreneurship‚ Business Development & Operations Management Postgraduate Institute of Management‚ Sri Lanka Telephone number: 94-777 756 109 Fax number: 94-11-2689643 Email: drtravisperera@gmail.com Paper Presented At the 5th International Entrepreneurship Forum held in Cape Town‚ South Africa from September 07-09-2005
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Disaster management can be defined as the organization and management of resources and responsibilities for dealing with all humanitarian aspects of emergencies‚ in particular preparedness‚ response and recovery in order to lessen the impact of disasters. The need to address disaster management Disasters are defined as a serious disruption of the functioning of a community or a society. They involve widespread human‚ material‚ economic or environmental impacts‚ which exceed the ability of
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Natural Disasters We have all seen the awful effects of a flood or an earthquake - if we’re lucky only on the news. About 75 percent of the world’s population live in areas affected at least once by earthquake‚ tropical cyclone‚ flood or drought between 1980 and 2000 (Reducing Disaster Risk UNDP report‚ 2005). What causes natural disasters? First we need to get a bit technical. Natural hazards and natural disasters may sound like the same thing but there is a small but vital
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A community’s ability to cope after a disaster is critical in ensuring that the community and its citizens are able to return to a sense of normalcy after the disaster. Oftentimes‚ the response to a disaster can be a determining factor in the ability for the community to prepare for the next disaster. The conceptual model of societal response to disaster lays the framework for a society to understand the ways in which a disaster affects the community‚ either before‚ during‚ or after the event. The
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Animal’s Response to Mother Nature Any type of natural disaster caused by Mother Nature can and will impact an animal’s life in many ways. From hurricanes‚ droughts and floods to tsunamis‚ and earthquakes‚ these incidents can dramatically alter the animal population. Wildlife animals have an instinctive quality to be able to identify and attempt to avoid natural disasters‚ but it does not always work to their benefit. It is the goal of many organizations throughout the United States‚ including
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GO125 Natural disasters eARTHQUAKE‚ TYPHOON‚ AND TORNADO Kenneth W. Lingenfelter Instructor Wael Hassian Park University Internet Campus A course paper presented to the School for Arts and Sciences and Distance Learning in partial fulfillment of the requirements for the degree of Baccalaureate Natural Disasters Park University April 24‚ 2013 Earthquakes‚ typhoons‚ and tornadoes continue to devastate the United States and the entire plant through the activities
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Acknowledgement We have taken efforts in this project. However‚ it would not been possible without the kind support and help of many individuals and organization. We would like to extend our sincere thanks to all of them. We are indebted to our CS instructor Engr. Joash Realiza for his guidance and constant supervision as well as for providing necessary information regarding the project and also for imparting important ideas that can make this study possible. We would like to express our
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A disaster is a sudden‚ calamitous event that seriously disrupts the functioning of a community or society and causes human‚ material‚ and economic or environmental losses that exceed the community’s or society’s ability to cope using its own resources. Though often caused by nature‚ disasters can have human origins. There can be two kinds of disasters Natural Disaster –naturally occurring physical phenomena caused either by onset events which can be geophysical (earthquakes‚ landslides‚ tsunamis
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China’s 1998 summer floods killed thousands of people‚ affected billions of people across the globe‚ left millions homeless‚ destroyed or damaged millions of homes‚ affected millions acres of land‚ and killed billions of dollars in their economic status. One unfortunate factor that played a huge role in the strengthening of the summer floods that China faced and suffered was human neglect (“Bad Planning”). However‚ one of the many significant factors that are highly crucial in flood control is the world’s
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