Available online at www.ilshs.pl International Letters of Social and Humanistic Sciences 8 (2013) 77-85 ISSN 2300-2697 Service marketing triangle and GAP model in hospital industry Rajesh K. Yadav1‚*‚ Nishant Dabhade2‚** 1 Associate Prof. & Head‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India 2 Assistant Professor‚ Department of Management‚ RKDF College of Engineering‚ Bhopal (M.P.)‚ India *‚**E-mail address: drrajeshkyadav@yahoo.com ‚ nishant
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in Japan 1. What has made Louis Vuitton’s business model successful in the Japanese luxury market? The first step was to create a global brand and setting up a multinational corporation‚ but the most important point was to create an international image. Louis Vuitton in order to have success during the growth of the brand‚ they had used a different set of marketing strategies involving the marketing mix‚ and the success came because of the positioning strategies they used‚ the process was longer
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Gaps Model of Service Quality Table of Contents Executive Summary 3 Customer Gap 4 Example of Customer Gap 4 Listening Gap 5 Example of Listening Gap 6 Standard Design And Standard Gap 7 Example of Design and Standard Gap 8 Service Performance Gap 9 Example of Service Performance Gap 10 Communication Gap 11 Example of Communication Gap 12 Closing Gap 12 Diagram of Gap Model of Service Quality 13 Bibliography 14 Customers realize that the current system is not
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and the complexity of marketing circumstances‚ marketing mix management‚ which has been defined as 4Ps by Neil Borden in 1953‚ regarding product‚ price‚ place and promotion‚ is too simple to meet the demand of today’s marketing place. While‚ the model of 4Ps marketing mix has been introduced to marketing coursebooks widely. Furthermore‚ it also has been used as a basic framework to teach marketers to think in a fixed way instead of doing more researches during their marketing studying. Therefore‚
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THE PROCESSES OF BUILDING BRAND EQUITY This paper combines the conceptual framework of customer-based brand equity (Keller‚ 1993) and six-stage model of brand evolution (Goodyear‚ 1996) to develop the processes of building brand equity. Focuses of brand equity building are suggested for each stage. Key words: brand equity‚ brand knowledge‚ brand evolution INTRODUCTION Successfully building‚ managing‚ and tracking the brand equity of brands are main goals of brand management. The brand strategies
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Student’s Name CIS521 Enterprise Technology Process Models 1/15/2012 Week 2 Assignment 1 Dr. Laurant Jolly Strayer University Week 2 Assignment 1 Outline the benefits of SOA for the company The Service-Oriented Architecture (SOA) is a business approach to provide the ability for a business to use and integrate new and existing Information Technology (IT) systems. Additionally‚ Service-Oriented Architecture allows the business to adapt to changes in each system‚ as long as the system continues
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direct mailing campaign through use of database marketing and marketing models. Three different marketing models were developed using historical data of 1600 records and then the model was tested for efficacy on a holdout data of 2300 records. It was found the Regression and Logit (customer choice model) were most effective while RFM model failed to given any leverage above the random mailing campaign that BBC employed prior to testing marketing models. My recommendation to BBC would be invest time
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ADKAR model Lewin’s change model Kotter’s change model - ADKAR stands for Awareness‚ Desire‚ Knowledge‚ Ability and Reinforcement. Each word represents a step in the change process and must be done in order so that the desired change is achieved. - This model focuses on principles of change that are effective on an individual. Its focus is on how to change people. Steps - Awareness: To begin change‚ an individual must know what needs to change and why. What the risks for not changing are‚ benefit
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Therapeutic communication facilitates the nurse client relationship and fulfills the purpose of nursing as defined in the study of Stuart and Laraia (1998). Health care providers should teach‚ heal‚ validate‚ offer reflection and shape how patients are cared for. It is also revealed in the study of Mortazavi et al. (2009) that better understanding of patient behavior and their medical needs in general helps in increasing patient satisfaction in particular. The quality and utility of any assessment
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Appendix 2 A model of cultural influences on teamwork practice - a design team case-study Cristina Chisalita‚ Gerrit C. van der Veer‚ Johan F. Hoorn & Mari Carmen Puerta Melguizo Vrije Universiteit Amsterdam Contact author: Cristina Chisalita Postal address: Faculty of Sciences‚ Division of Mathematics and Computer Science‚ Department of Information Management and Software Engineering‚ Free University‚ De Boelelaan 1081 A‚ 1081 HV Amsterdam‚ The Netherlands
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