home. David Finkel explores the hidden pain and suffering of war-families and veterans in his book Thank You For Your Service. Finkel‚ winner of the Pulitzer Prize and author of a New York Times Best Book of the Year‚ has spent hours upon hours researching‚ interviewing‚ and simply documenting what a two-decade war does to a soldier and their family. With no specific target audience‚ it is at least suggested those unfamiliar with PTSD and TBI should spend some times diving into the heart-breaking and
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4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What are the different bases for segmentation? (4 marks) Q.3 Recall the different
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Definitions of Public Relation. 1) Public relation is a leadership and management function that helps achieve organizational objectives‚ define philosophy‚ and facilitate organizational change. Public Relations practitioners communicate with all relevant internal and external publics to develop positive relationships and to create consistency between organizational goals and societal expectations. Public Relations practitioners develop‚ execute‚ and evaluate organizational programs that promote
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Functionalism For my main perspective I have chosen Functionalism. Why?? Intersting to know and understand what builds society. Haralambos and Holborn (2004) gives a brief description of the subjects history. The most influencial of early sociologists was french female Emile Durkheim. The theory was officially founded by talcott Parson in the 20th century. From the 1960’s onwards its popularity decreased largely due to competing perspectives and fashion. Functionalists analyse and cocclude the
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VALUE ADDED SERVICE FEATURES Appendix Y Click on the section that you are interested in 1 ABOUT THIS appendix 4 2 BASIC SERVICES 5 2.1 Caller ID 5 2.2 Call Waiting 6 2.3 Group Call 6 2.4 Optus 124YES (124 937) 8 2.5 Me2U 9 2.6 Rollover 11 2.7 SMS Usage Alerts 13 3 MESSAGING SERVICES 15 3.1 Optus SMS 15 3.2 Optus Group SMS 17 3.3 SMS 2 Email 19 3.4 Optus Web SMS 21 3.5 SMS Chat – EFFECTIVE 21 JANUARY 2011‚ SMS GAMES WILL NO LONGER BE AVAILABLE 24 3.6
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1.Do Women make Good Managers? a.Yes I feel women can make good managers. I believe that talent doesn’t discriminate on the basis of gender. A good manager is one who has the qualities of planning‚ organising‚ communicating‚ directing‚ reporting‚ leadership etc and these qualities don’t depend on one’s gender. A woman is the one who manages the house and the family. So her managerial qualities can’t be doubted. As already quoted we have many examples like Pratibha Patil‚ Indira Gandhi who have
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Job Analysis at Comptech What are the current job specifications for the store manager job? Based on the information you have (or could have)‚ how would you assess the validity of these specifications? What approaches would you use? The current job specifications for the store manager position that is required‚ by most district managers‚ at CompTech is that the candidate being considered should have a MBA or at minimum three years’ experience as store manager. CompTech’s strategic objective is
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TOPIC 4 JOB ANALYSIS AND DESIGN Strategic design of work • WORK DESIGN the process of assigning and coordinating work tasks • DIFFERENCIATION assigning sets of similar tasks so that they can specialize • INTEGRAGTION coordinating the efforts of employees. 2 How is work design strategic? • Developing autonomy • Developing interdependence – Sequential processing – Reciprocal processing • Linking autonomy and interdependence to HR strategy 3 Strategic framework for work
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Job Analysis is the process of collecting information about a job. The process of job analysis helps in the preparation of job description and job specification. 1. Job Description This is the objective setting of the job title‚ tasks‚ duties and responsibilities involved in a job. 2. Job specification This involves listing of employee qualifications‚ skills and abilities. These specifications are needed to do the job satisfactorily. Job Description Job Specification A statement containing
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From: CustomerCare@weprint.com Date: Wednesday‚ November 3‚ 2005‚ 8:48 AM To: rpleskunas@gorgetracker.com Subject: Your Electronic Business Card Is Ready Dear Richard: In response to your order dated November 2‚ 2005‚ I am pleased to inform you that we have now configured your electronic business card and you can link to our website to download it to your computer system at your convenience. Your electronic business card is ready for you to install! [Don’t bury main idea] Please follow these
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