Guidance of Mr. Atul Bhavani Prof. Mrs. Pooja mam Officer-HR Training Incharge‚ IMI INDU MANAGEMENT INSTITUTE (IMI) ANKODIYA‚ VADODARA DECLARATION I Niyati D. Shah‚ student of the two-year MBA programme at Indu Management Institute hereby declare that the report on summer training and project work entitled “Innovative approach in the field of HR” am the result of our own work. I acknowledge the other works /publications cited in
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Abstract Quality of Customer Service becomes critical for company’s success on the market. If planed properly‚ incentive pay plans may increase customer service representatives’ interest to providing better service to the customer. Specifics of Customer Service brings its difficulties to setting standards for quantity and quality measuring of the Customer Service productivity‚ as basics of incentive pay determination. Customer Service definition and role in the business. Customer Service topic is both
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Customer Outreach Representative Position Description Great Lakes Educational Loan Services Corporation Position Title: Customer Outreach Representative Division: Servicing Operations Department: Borrower Services – Customer Outreach Reports To: Supervisor – Borrower Services Purpose of Position Under the direction of the Borrower Services Supervisor‚ effectively and efficiently counsel and persuade borrowers to maintain their student loan account(s) in good standing. Handle inbound and
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renewal of contract Creating the job descriptions for the whole company Organizing and carry out exit interviews. Performance Appraisal Develop a performance appraisal process Train managers and supervisors on the process Enhance and supervise the performance appraisal process‚ to ensure periodical evaluation and proper documentation is maintained in line with Company Policy. Training and Development Outsource training institutes and perform training needs analysis‚ to provide training and development
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Subject: Applying for Human Resource Manager Post. U U Dear Sir/Madam‚ With reference to your recent advertisement in (www.acbar.com) May 16‚ 2013)‚ I would like to apply for the post of (Human Resources Officer) that you had advertised‚ for the reason that I have decided to cooperate with you. I have done my D.B.A‚ C.E.L‚ and right now I am doing my B.B.A which is the appropriate qualifications for the mentioned position; in addition‚ I have had a 6-year HR Working and training experience during
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Communication in customer service: First‚ we are going to start which an activity‚ which is Chinese Whisper. In which one person whispers a message to another‚ which is passed through a line of people until the last player announces the message to the entire group. Aims and objectives: 1. To give the opportunity to look at different communication methods 2. To allow to identify the different types of communication under each method: Verbal Non-verbal Written 3. To know how and when to effectively
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As the Assistant to the HR manager‚ I would make a mandatory requirement that all incoming employees must complete a new program that was created by me with in their first 90 days. This program would be designed to ensure that our new talent understands the importance of working together. My program would include these three key principles of working together. The first principle would be on how to effectively communicate as a team. It is very important when working together as a team that all vital
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nd nd 2 INTERNATIONAL CONFERENCE ON BUSINESS AND ECONOMIC RESEARCH (2 ICBER 2011) PROCEEDING WHAT IT TAKES TO BE A MANAGER: THE CASE OF MALAYSIAN FIVESTAR RESORT HOTELS Rozila Ahmad (rozila@uum.edu.my) Noor Azimin Zainol (azimin@uum.edu.my) Universiti Utara Malaysia Sintok‚ 06010 Kedah ABSTRACT This article investigates the requirement for managerial posts in five-star resort hotels in Malaysia. Despite the growth of hotel industry in Malaysia‚ academic literature especially qualitative
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JOB ANALYSIS FOR PROJECT MANAGER(OPERATIONS) March 3 2008 SAURABH SUVRATMADHAV PHADKE MMS-A ROLL NO. 36   TABLE OF CONTENTS 1. JOB ANALYSIS..............................................................................................................2 1.1 JOB DESCRIPTION........................................................................................2 1.2 JOB SPECIFICATIONS..................................................................................3 2. JOB DESIGN
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“All Managers are HR Managers?” Executive summary: In this paper the relationship between managers and HR managers will be discussed with regard to some of the primary HRM practices‚ such as recruitment‚ performance appraisal‚ compensation and benefits‚ and training & development. The importance of HR to organizational success is discussed highlighting the importance of HR and its use as a strategic tool. Both HRM and management are reviewed and the interrelationship between the two is established
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