Finance Manager The role of finance manager in the company is an important one. The function of the finance manager is not confined to the management and making of the accounts but it also plays a major role in dividend decisions‚ capital budgeting decisions‚ capital structure outlay of the firm‚ decision related to the merger and acquisitions‚ and all the investment decisions of the firm. Thus the finance manager plays an important role in any business enterprise. The different decisions can be
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In this essay I am going to compare and contrast the key elements of the three of the main approaches to counselling; psychodinamic‚ person centred and behavioral and discuss how they are similar or different. I shall also describe how counselling theory underpins the use of counselling skills. The first thing to consider is that the three approaches believe is important that the therapists build a trusting relationship with their clients. However‚ the main different is that centred person therapy
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At least say thank you” That’s Salih’s favourite saying. My brother always feels that whenever he does good‚ he expects a “thank you”. This makes me question the reasons why we do certain things. Do we expect something in return? What do we expect in return? My dad‚ Salih and I are on our way to do the weekly shopping. Every time my dad let a car pass in front of him‚ or stops for pedestrians to cross or waits behind a learner driver‚ he is thanked for it. All except once‚ and that angers
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______________________________________________ EXCELLENT CUSTOMER SERVICE FOR THE PUBLIC SERVICE Learner Guide COURSE INTRODUCTION Purpose of the programme The South African government is committed to continually improve the lives of the people of South Africa‚ through a transformed Public Service‚ which is representative‚ accountable‚ transparent‚ efficient‚ and responsive to the need of all. In light of this‚ the Public Service will be judged by one criterion‚ “its effectiveness in delivering services that needs of all South
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03 Customer expectations of service L EARNING O BJECTIVES This chapter’s objectives are to: 1 Recognize that customers hold different types of expectations for service performance. 2 Discuss the sources of customer expectations of service‚ including those that are controllable and uncontrollable by marketers. 3 Acknowledge that the types and sources of expectations are similar for end consumers and business customers‚ for pure service and product-related service‚ for experienced customers and
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IMPLEMENT CUSOMER SERVICE STANDARDS Section-1 Introduction-As a leading financial services organization Zurich has a diverse range of businesses and a wide variety of customers. However‚ one of the things all our businesses have in common is confident and talented people who deliver the best products‚ service andsupport.Zurich provides an excellent platform for those who want to succeed and gives recognition. One approach to business is to develop a product and then look for customers. This case study
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Delivery …………………………………………………………………………………..……………......2 Policies and Procedures ………………………………………………………………..………………..3 The RATER Model ……………………………………………………………….……..……………….3 Customer Complaints …………………………………………………………………………..…….4 Managing Records and Data ………………………………………………..…………………….5 One Page Reflection .………………………………………………………………………………………6 CUSTOMER SERVICE PLAN INTRODUCTION Innovative Widgets is a large firm of about four hundred staff‚ and is the largest producer
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The HR managers at Alpha Inc. have quite a major job to accomplish in order to aid in the whole process of merging go smoothly without conflicts among employees and management. As the merging requires only 20% of Alpha’s employees‚ it is very clear that not much can be done to ensure job security. This situation makes it quite clear that a major portion of employees‚ that is‚ 80% of Alpha’s employees will be laid off over the period of three months. However‚ the most important job of the HR managers
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1 CUSTOMER SERVICE AT AIRTEL‚ BANGALORE. A DISSERTATION SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF MBA DEGREE OF BANGALORE UNIVERSITY. Submitted By: Kirandeep Goraya Reg.No-05XQCM6027 UNDER THE GUIDENCE OF: DR.K.V.PRABHAKAR SENIOR PROFESSOR‚ MPBIM‚ BANGALORE M.P.BIRLA INSTITUTE OF MANAGEMENT ASSOCIATE BHARTIYA VIDYA BHAVAN. BANGALORE-560001 2005-2007 2 DECLARATION I hereby declare that the research work embodied in this dissertation entitled “Customer
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ASESSMENT 1-BSBCUS501A Introduction of AET:- AET Transport Pty Ltd. was founded in 1997 by Fred Bingle of Melbourne‚ Australia. It’s new company who quickly achieved its goals through long hours and hard work. Their employees were very responsible for servicing and cleaning their trucks. AET transport used dry van and refrigerated service which is the most demanding by the customer .AET transport has rental and leased agreement with some of the largest trailer leasing
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