"1 examine at least three 3 approaches that you can take as the hr manager to conduct a job analysis of the customer service representative position" Essays and Research Papers

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    Job analysis is a concept used to develop a comprehensive description of a position that includes the job responsibilities and tasks performed‚ the tools utilized to perform those duties and the job ’s environment and working conditions. The information gathered can then be used to determine the knowledge‚ skills and abilities necessary to effectively carry out those activities (Dessler‚ 2005). It is also aids in identifying specific characteristics‚ personality traits and behaviors that have a significant

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    Job Analysis HR Manager * Updating job requirements and job descriptions for all positions. * Establishing a recruiting‚ testing‚ and interviewing program. * Conducting orientation and training programs for employees. * Conducting job evaluations; preparing pay budgets. * Scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors. * Maintains employee benefits programs and informs employees of benefits

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    Zappos Case Study Executive Summary This case study analysis is based on the 2009 case study from Stanford Graduate School of Business titled Zappos.com: Developing a supply chain to deliver WOW! It begins with the general overview of the background‚ philosophies and current problems faced by Zappos. This is followed by a hierarchal ranking of the four major presenting problems for the company‚ which are: maintaining the “wow” image without overspending‚ inventory management/distribution problems

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    A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees ’ motivation. The working environment also affects both management and other employees ’ motivation‚ which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energized

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    Tiered Service System Tiered service system is that system which creates a fire fighting in the organization‚ this service possess no structure and no system and is responsible for problems and the people are in stress and in the position of frustration. No‚ if I owned my own business I would not provide my customers with a tiered service system because it is known as everyday fighting in the organization. My primary focus would be to resolve the problems and make my customers happy and satisfied

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    INNOVATIVE HR PRACTICES COMPANY HR Practices Hughes Software Systems 1. Managers give “Snap Awards” for individual and team achievements to their teams when they excel or do something outstanding. These are usually given during the quarterly staff meetings where all employees participate and this is followed by a party. 2. There are Annual Achievement Award under four categories: Most Initiatives Best Customer Orientation Best Team Worker Most Innovative. Managers send nominations

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    1. Which of the following statements about common law is true? a) It is a wrongful act‚ damage‚ or injury done willfully. b) It is enacted by legislation c) It is found everywhere but is not backed by the EEOC d) It is based on a history of court decisions and customs. 2. Right to work laws allow states to: a) Establish emergency strike provision when a strike threatens public welfare b) Maintain a list of arbitrators to in contract settlement c) Pay less than federal minimum wages d)

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    Hr Job Analysis

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    Introduction Job analysis is the process of describing and recording aspects of jobs and specifying the skills and other requirements necessary to perform the job. The main purposes of conducting job analysis are to prepare job description and job specification which in turn helps to hire the right quality of work force into the organization at right place and with the right skills. Job description and job specification further gives conclusions for job evaluation. In the fields of Human Resource (HR)‚ job

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    Managerial Competence within the Hospitality and Tourism Service Industries “Excellent reading and source of knowledge for researchers and business practitioners who deal with the issue of managing culturally diverse workforces in the domestic or international setting.” – Henri Jolles‚ European School of Management‚ France “A ground breaking research culminating in a new paradigm of managerial excellence on global managment” – Dr Willem Arthur Hamel‚ Chairman‚ Maximilian Press Publishing Company

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    4DEP (HR) ACTIVITY 1 The Human Resources Profession Map (HRPM) consists of 2 core professional areas‚ 8 professional areas and 4 professional competence bands. Core Areas: Insights‚ Strategy and Solutions & Leading HR Insights‚ strategy and solutions are focussed on development within an HR organisation‚ such as to foresee any problems that may arise and to put solutions in place. The HRPM has been designed to assist all HR professionals in any business however large or small. Leading

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