Chapter 01 - Operations and Supply Chain Management 4. Define the service package of your college or university. What is its strongest element? Its weakest one? The categories with examples are: Supporting facility - location‚ buildings‚ labs‚ parking. Facilitating goods – class schedules‚ computers‚ books Explicit services – classes with qualified instructors‚ placement offices Implicit services – status and reputation (e.g.‚ Ivy League schools) At Indiana
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Chapter 1 The Operations Function Teaching Notes This chapter is aimed at providing an overall framework for the textbook‚ the field of operations management (OM)‚ and a brief introduction of supply chain management. The chapter provides a framework that serves as a beneficial way of organizing students’ understanding of major operations management decisions: process‚ quality‚ capacity‚ and inventory. The cross-functional view of operations management and supply chain management is also
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HUMAN BEHAVIOR IN ORGANIZATION 1. Conflict is the struggle that arises when the goal-directed behavior of another person or group. Whether conflict benefits or harms an organization depends on how it is managed. There are four basic types of conflict and combination of these that can arise in an organization. 1. Issue conflict -is usually a disagreement between two or more groups arising from differences in organizational viewpoint. 2. Intrapersonal - conflict between two individuals
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once were. As a consultant called in for advice‚ I see several problems in the company’s production as well as quality control. The decline has less to do with “the economy” and more in Toys‚ Inc’s approach to their management of quality. As Stevenson (2012) reminds us‚ “top management has the ultimate responsibility for quality” (pg. 377). The recent moves to make cuts in production costs and layoffs in the design and development departments are going to do more harm than good to the company’s
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Operations Management Chapter 1 – Operations and Productivity PowerPoint presentation to accompany Heizer/Render Principles of Operations Management‚ 7e Operations Management‚ 9e © 2008 Prentice Hall‚ Inc. 1–1 Outline Global Company Profile: Hard Rock Cafe What Is Operations Management? Organizing to Produce Goods and Services Why Study OM? What Operations Managers Do How This Book Is Organized © 2008 Prentice Hall‚ Inc. 1–2 Outline - Continued The Heritage of Operations
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Environment as an Operations Objective The purpose of this assignment is to consider the Environment as an Operations Objective. The article proposes an idea of how organizations should consider five objectives versus four‚ which is the more traditional approach to operations management. It is suggested that the fifth objective be an Environmental objective‚ adding to the four key performance objectives of cost‚ quality‚ time‚ and service. Importance of the Environmental Objective Why is the environmental
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5 EffEctivE managEmEnt What’s ahead Management roles Management styles Effective management Management skills © Gillian Somers‚ Julie Cain‚ Megan Jeffery 2011 ISBN 978-1-107-63549-4 Photocopying is restricted under law and this material must not be transferred to another party. Cambridge University Press Key Knowledge Students will learn the following about the internal environment of largescale organisations: – – – – – – – – key management roles
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1. OPERATIONS PERFORMANCE OBJECTIVES In accordance with Slack‚ Chambers and Johnston‚ performance objectives is a generic set of performance and indicators that can be used to set the objectives or judge the performance of any type of operation. In this context‚ there are five key most objectives that can or will be used to help improve the operations of a service industry (Dental health care as stated earlier). a) Quality Quality can be defined in so many ways. In simpler terms we will describe
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THE IMPORTANCE OF ORGANISATIONAL DESIGN AND ITS IMPACT ON ORGANISATIONAL BEHAVIOUR The impact of globalization and new technologies on business environment has made it vital for organisations to constantly reassess their structure. French et al (2008)‚ stresses that an organisation should be able to design its tasks and delegate some duties so that it can achieve its mission and vision. It is necessary to explore the importance of organisational design and how it can help in understanding the behaviour
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OSCM390 - E1WW John Haile 1/11/15 Professor Salsburey Case Study 1) What is the activity utilization rate at each step in the process of providing care? What is the direct labor utilization? Activity Utilization Rate Front Desk Registration 74% Verification 77.37% 46% New Patients 31.37% Follow-Up Patients Radiology 54.4% Imaging 24.4% (new patients) 30% (follow-up) Development of X-rays 31.746% Diagnostic Reading and Comments 22.2% (new patients) 26.66% (follow-up) Return
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