Types of ethical knowledge check

Topics: Communication, Culture, Ethics Pages: 16 (2377 words) Published: October 24, 2014
Week 1 Knowledge Check
Concepts

Mastery

Score: 13/21
Questions

Types of ethical
dilemmas

67%

1

2

3

Distinguishing between
legal and ethical
issues

67%

4

5

6

Recognizing cultural
differences

67%

7

8

9

Communicating
effectively with people
from other cultures

33%

10

11

12

Business
Communication 2.0

67%

13

14

15

Elements of the
communication
process.

100%

16

17

18

Barriers to
communication

33%

19

20

21

Concept: Types of ethical dilemmas
Concepts

Mastery

Types of ethical
dilemmas

67%

Questions
1

2

3

1.
As part of an effort to hire younger workers, a multinational organization assures applicants that they will get to visit its offices in other countries and work with the employees there. However, only two out of every nine workers actually get selected for such projects. What moral dilemma best fits this scenario?

A. unethical company practices
B. company allegiances
C. outright lies
D. cosmetic half-truths

Incorrect
The correct answer is: D. A cosmetic half-truth involves
emphasizing a small part of the truth to make it seem more
significant and attractive than it really is. Here, the company overemphasized the foreign travel opportunities to encourage candidates to join it.
2.
Hester's organization has put her in charge of setting up their first office in a different country. She hires a construction firm to oversee the building operations. A project manager at the firm tells her that the building work is âalmost complete,â but when Hester goes in person a week later she finds that work hasn't even begun. What moral dilemma best describes this situation?

A. cosmetic half-truths
B. outright lies
C. unethical company practices
D. company allegiances

Correct!
The correct answer is: B. Organizational goals may
sometimes compel managers to lie to subordinates or clients, often to gain time until a better result is possible.
3.
Which of the following could lead to an ethical dilemma as a result of a cosmetic half-truth?
A. A company asking a salesperson to
promise the impossible to potential buyers
B. A talent acquisition head exaggerating
employee benefits to applicants
C. A software firm supporting an unpopular
non-profit organization
D. A fashion label paying less than minimum
wage to workers
Correct!
The correct answer is: B. A cosmetic half-truth involves
emphasizing or exaggerating a small part of the truth to make it seem more significant and attractive than it really is.

Concept: Distinguishing between legal and ethical issues
Concepts

Mastery

Distinguishing
between legal and
ethical issues

67%

Questions
4

5

6

4.
Dave is a member of the talent acquisition team at a pharmaceutical company. He almost always follows official guidelines when
communicating in a professional capacity. However, he recently wrote an âoff the recordâ letter to an applicant mentioning that while his credentials were excellent, he could not be offered employment as Daveâs next hire needed to fulfill certain diversity requirements. Can the company be held legally accountable in this instance? Why or why not?

A. Yes, because Dave is an agent of the
company by virtue of his employment.
B. No, because the company did not
authorize Daveâs actions.
C. Yes, because the talent acquisition team
provided insufficient guidelines.
D. No, because Dave did not publish his
words appropriately.
Incorrect
The correct answer is: A. When a person is a recognized
agent of a company, the agent's work-related actions are
considered to be the actions of the company. When an agent
uses a company letterhead or identifies himself by job title, his message is considered to come from the company, even
if he uses disclaimers like "off the record."

5.
Which act led to managers asking employees to grant signed
permission before revealing...
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