I used to own online store, The Nelsons’ Wholesale, LLC. I would buy and sell certain products. Technology helped me to communicate faster and easier with my customers. I used variety of technology. Sending and receiving emails was my daily activity. I would choose merchandise to purchase but beforehand, I would send questions for details and later I would receive the answers. Emails are fast, convenient, it increases efficiency, reduces use of paper and cost. Gmail, Hotmail, Yahoo, these are mainly free sources to exchange emails. I also used cellphone and telephone to speak with customers. I would send and receive small text messages, but my favorite part was verbal communication. I thought it was more effective sometimes than written communications. I sometimes held skype conferences with people from whom I would purchase gem stones. I wanted to see and compare the gems with each other since all of them were different colors and shapes. I also used to skype to my customers to give them more design options before I made any jewelry for them. It worked for both parties very well. It was ability to “meet” my customers and felt like face-to-face communications. This type of approach speeded up the decision making process. I never used instant messaging because I was the only person dealing with everything: ordering, shipping, packing, making jewelry, handle customer service. Technologies have huge benefits in our life, without them, we would never be able to keep up with globalization. Using technologies for communications saves money and time because it quickly moves information around the globe. We pay to have internet service available in our workplace but it still feels free to send and receive emails because it is much cheaper than making international phonecalls. Videoconferencing also saves flight time and money since we don’t have fly around. Other than business, technology helps my family to come together. Education become more convenient because I can earn degree without leaving home. We shop, bank and communicate 24/7. We need to appreciate technology and same times be careful with viruses, fraud and identify theft and hacking.