Supply Chain Operations Management
Chapter One ~ Operations and Productivity
• POLCA (plan, organize, lead, control, achieve)
• Suppliers → Inputs → Process → Outputs → Consumers (SIPOC)
• 3 functions to create goods and service: o Marketing o Production/operations o Finance/accounting
• Why Study OM? o Learn how people organize themselves for productive enterprise o Learn how goods/services are produced o Understand what operations managers do o OM is a costly part of an organization
• Productivity= Units produced or outputs)/inputs(labor, materials, energy, capital, misc)
• % Change= New-Old/Old x 100%
• Productivity increases are dependent on: o Labor (10%) o Capital (38%) o Management (52%)
• New Challenges in OM o Global focus o Supply-chain partnering o Sustainability o Rapid Product development o Mass customization o Just-in-time performance o Empowered employees
Chapter 2~ Strategy in a Global Environment
• Why change international operations? o Improve supply chain o Reduce costs o Improve operations o Understand markets o Improve products o Attract and retain global talent
• Mission → Strategy
• Competitive Priorities o Cost Leadership o Differentiation (quality) o Response (timely) o Flexibility
• Stages of Product Life Cycle o Introduction
• Increase market share
• Attention to quality
• Product design and development o Growth
• Change price or quality image
• Competitive product improvements o Maturity
• Poor time to change image or price or quality
• Less rapid product changes o Decline
• Little product differentiation, cost minimization
• Overcapacity in the industry o SWOT Analysis
• Strengths
• Weaknesses
• Opportunities
• Threats
Chapter 5~ Design of Goods and Services
• Product decision: selection, definition, and design of products
• New Product Opportunities o Understand Customer o Economics Change o Technological Change o Political/Legal Change o Market practice, professional standards, suppliers,
• POLCA (plan, organize, lead, control, achieve)
• Suppliers → Inputs → Process → Outputs → Consumers (SIPOC)
• 3 functions to create goods and service: o Marketing o Production/operations o Finance/accounting
• Why Study OM? o Learn how people organize themselves for productive enterprise o Learn how goods/services are produced o Understand what operations managers do o OM is a costly part of an organization
• Productivity= Units produced or outputs)/inputs(labor, materials, energy, capital, misc)
• % Change= New-Old/Old x 100%
• Productivity increases are dependent on: o Labor (10%) o Capital (38%) o Management (52%)
• New Challenges in OM o Global focus o Supply-chain partnering o Sustainability o Rapid Product development o Mass customization o Just-in-time performance o Empowered employees
Chapter 2~ Strategy in a Global Environment
• Why change international operations? o Improve supply chain o Reduce costs o Improve operations o Understand markets o Improve products o Attract and retain global talent
• Mission → Strategy
• Competitive Priorities o Cost Leadership o Differentiation (quality) o Response (timely) o Flexibility
• Stages of Product Life Cycle o Introduction
• Increase market share
• Attention to quality
• Product design and development o Growth
• Change price or quality image
• Competitive product improvements o Maturity
• Poor time to change image or price or quality
• Less rapid product changes o Decline
• Little product differentiation, cost minimization
• Overcapacity in the industry o SWOT Analysis
• Strengths
• Weaknesses
• Opportunities
• Threats
Chapter 5~ Design of Goods and Services
• Product decision: selection, definition, and design of products
• New Product Opportunities o Understand Customer o Economics Change o Technological Change o Political/Legal Change o Market practice, professional standards, suppliers,