THE ROLE OF LEADERSHIP IN THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) IN ORGANIZATIONS Globalization in the business theater is driving companies toward a new view of quality as a necessary tool to compete successfully in worldwide markets. A direct outcome of this new emphasis is the philosophy of total quality management (TQM). In essence, TQM is a company-wide perspective that strives for customer satisfaction by seeking zero defects in products and services. TQM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by an organization. In other words, TQM capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.
Making quality improvements was once thought to be the sole responsibility of specialists (quality engineers, product designers, and process engineers). Today, developing quality across the entire firm can be an important function of leadership. a failure on leadership's part to recognize this opportunity and act on it may result in the loss of TQM implementation responsibilities to other departments with less expertise in training and development. The ultimate consequence of this loss is an ineffective piecemealing of the TQM strategy. Thus, leadership should act as the pivotal change agent necessary for the successful implementation of TQM. Leadership is considered as doing right things while management is doing things right. Hence for a manager, efficiency is the criteria while effectiveness is the criteria for a leader. Leadership is influencing the people so that all of them do the right things, the right way at the right time willing, on their own, so that the organization grows and the purpose fulfilled
What is the role of leadership in TQM Implementation?
Leadership can act as senior management's tool in implementing TQM in two fundamental ways. First, by modeling the TQM philosophy and principles within its departmental operations, leadership can serve as a beachhead for the TQM process throughout the company. Second, leadership, with senior management's support, can take the TQM process company-wide by developing and delivering the long-term training and development necessary for the major organizational culture shift required by TQM.
Implementing TQM requires a team effort headed by your organization's leadership team. Each person involved in change management has their responsibilities, and it is important for the entire organization to understand the role of leadership in TQM to make delegating responsibility more effective. 1) Involvement
TQM of any kind of new company policy or program requires participation from all of the departments that will be affected. Company leadership needs to identify what those departments are and create an implementation team that consists of representatives from each affected group. Management needs to create a structure that identifies various group leaders, the responsibilities of those group leaders and an accountability system that insures that the implementation team meets its timetable for getting the new program or policy in place.
Implementing TQM within a company requires a feeling of urgency on the part of the entire company. It is the job of management to create that urgency by explaining to the staff why the implementation is necessary. Leadership needs to help the employees understand how the company benefits from the new implementation, but it also needs to get the organization to see the setbacks of not making a change.
TQM within a company is not an exact process. It is a dynamic procedure that needs to be monitored by management and altered to meet implementation goals. it is the responsibility of leadership to put a monitoring system in place, analyze the data that is...
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