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For the exclusive use of P. Isautier
Harvard Business School

9-899-003
Rev. August 3, 1999

Amazon.com—Going Public
Joy Covey, chief financial officer of online bookseller Amazon.com, settled into her airline seat and opened the day’s Financial Times as her plane pulled back from its gate at London’s
Heathrow airport. It was April 30, 1997, and Covey and Jeff Bezos, Amazon.com’s founder and CEO, had just completed the European leg of Amazon.com’s “road show.” Over the past three days, they had presented the company’s investment story to dozens of European institutional investors interested in Amazon.com’s pending initial public offering. They were returning to San Francisco to attend Hambrecht & Quist’s Technology Investor Conference the next day, where they would meet scores of technology investors and analysts. Following the conference, they would launch the domestic leg of Amazon.com’s road show, during which they would make 48 presentations in 20 U.S. cities in 16 days.
Covey was tired from their European tour but encouraged by the reception she and Bezos had received. Though she had not seen the “book”— the list of investors who tentatively had subscribed to purchase shares in the offering — she believed that the Amazon.com story had been well received. Frank Quattrone, Amazon.com’s investment banker at lead underwriter Deutsche
Morgan Grenfell, had told her that he had never seen a road show presentation as heavily attended.
Covey and Bezos had fielded many difficult questions about the company’s aggressive spending plans and sustained losses, but investors had seemed to understand the company’s long-term investment strategy. They also had been willing to accept Covey’s reluctance to disclose key operating metrics that she and Bezos felt were strategically sensitive.
As Covey flipped through the Financial Times, she noticed a headline that was becoming all too familiar: “Investors Skeptical on Internet Flotations.” Despite a surge

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