Modeling and Implementing Business Processes

Satisfactory Essays
Final Exam Format

BUSINESS 2710: Modeling and Implementing Business Process
REVIEW CLASS 1

Evaluation Scheme
Description
SECTION A: Process design

Weighting
25%

SECTION B: Business Process Modeling
Assessment of Business Process

10%

IT Support

10%

Organizational Context

5%

Process Redesign

10%

SECTION C: SHORT ANSWER (4)
Selection of questions based on material covered throughout the course.
Choose any 4 out of 8 questions.

BUSINESS 2710: Modeling and Implementing Business Process
REVIEW CLASS 1

40%

REVIEW CLASS

BUSINESS 2710: Modeling and Implementing Business Process
REVIEW CLASS 1

Class 2 Review
• What are business processes?
– A business is a set of activities that deliver an outcome with some value to a customer (external or internal)
– Business processes are built with business rules in mind
– A set of goal-oriented activities that are performed in sequence, or parallel by organizational actors (not necessarily human beings). The activities use, process (change), or produce physical and information resources (materials, documents).
– A business process has a well-defined beginning and end, and a customer to which it provides value (not necessarily monetary value). BUSINESS 2710: Modeling and Implementing Business Process
REVIEW CLASS 1

Class 2 Review


Explain any three of Hammer's (1990) seven principles for re-engineering.
1. Organize around outcomes, not tasks
2. Have those who use the output of the process perform the process 3. Subsume information-processing work into the real work that produces the information
4. Treat geographically dispersed resources as though they were centralized
5. Link parallel activities instead of integrating their results
6. Put the decision point where he work is performed, and build controls into the process
7. Capture information once and at the source

BUSINESS 2710: Modeling and Implementing Business Process
REVIEW CLASS 1

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