Mgt Quiz Ch. 3

Question 1 * 
 Culture can be defined as 
Answer * | * | * the set of key values, beliefs, understandings, and norms shared by members of an organization | * | * | * the ability to speak different languages | * | * | * an object, act, or event that conveys meaning to others | * | * | * a narrative based on true events that is repeated frequently and shared by organizational employees | * | * | * none of these | *
10 points
Question 2 * 
 ____ is a part of an organization's internal environment. 
Answer * | * | * Its customers | * | * | * Its salespeople | * | * | * The consumer price index | * | * | * Its suppliers | * | * | * Its competitors | *
10 points
Question 3 * 
 The ____ environment represents the outer layer of the environment and affects organizations ____. 
Answer * | * | * task; indirectly | * | * | * general; directly | * | * | * internal; directly | * | * | * internal; indirectly | * | * | * general; indirectly | *
10 points
Question 4 * 
 McDonald's "We Love to See You Smile" represents a 
Answer * | * | * ceremony. | * | * | * symbol. | * | * | * ritual. | * | * | * slogan. | * | * | * political activity. | *
10 points
Question 5 * 
 If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's 
Answer * | * | * utilizing a symbol. | * | * | * communicating its values to customers. | * | * | * using a slogan to present their values to customers and employees. | * | * | * utilizing a hero