Manage Quality Customer Service

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|Expand your knowledge with NDA qualifications and workshop training |
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|Final Assessment |
|BSBCUS501C |
|Manage Quality Customer Service |
|This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure |
|products and services are delivered and maintained to standards agreed by the organisation. Many managers are involved in ensuring that |
|products and services are delivered and maintained to standards agreed by the organisation. Typically these managers have staff involved in |
|delivering customer service and are responsible for the quality of their work. In many instances the work will occur within the organisation’s |
|policies and procedures framework. At this level, the exercise of considerable discretion and judgement, using a range of problem solving and |
|decision making strategies, will be required. |
|This unit builds on BSBCUS401A Coordinate implementation of customer service strategies