Krajewski TIF Chapter 5

Chapter
5

Process Analysis

TRUE/FALSE

1. Process analysis is the documentation and detailed understanding of how work is performed and how it can be redesigned.
Answer: True
Reference: A Systematic Approach
Difficulty: Easy
Keywords: process, analysis

2. The four core processes that merit thorough analysis are supplier relationship, new service/product development, order fulfillment, and service/product recovery.
Answer: False
Reference: A Systematic Approach
Difficulty: Moderate
Keywords: core, process, analysis

3. An employee suggestion system can be an effective method for identifying processes that need improvement.
Answer: True
Reference: A Systematic Approach
Difficulty: Easy
Keywords: employee, suggestion, process

4. The boundaries of the process to be analyzed are defined as the scale.
Answer: False
Reference: A Systematic Approach
Difficulty: Easy
Keywords: boundary, scope, process

5. Performance measures that are established for a process are known as metrics.
Answer: True
Reference: A Systematic Approach
Difficulty: Easy
Keywords: metrics, measure

6. Process improvement teams that focus on processes that cut across departmental boundaries have the silo mentality.
Answer: False
Reference: A Systematic Approach
Difficulty: Easy
Keywords: silo, team, process

7. Once a process is identified, defined, evaluated, and redesigned, the benefits of the process analysis cycle are realized.
Answer: False
Reference: A Systematic Approach
Difficulty: moderate
Keywords: process, cycle

8. Flow charts are effective for documenting and evaluating processes.
Answer: True
Reference: Documenting the Process
Difficulty: Easy
Keywords: flow, chart, document, process

9. A diamond represents a yes/no decision in a flow chart.
Answer: True
Reference: Documenting the Process
Difficulty: Moderate
Keywords: diamond, flow, chart, decision

10. A service blueprint is a flow chart of a service