October 26, 2013
Human Resources JDT2 Task #2
To: Bob Smith, Chief Executive Officer
From: , Elementary Division Officer
CC: Executive Team
Date: October 26, 2013
Re: Elementary Toy Test Result
An elementary toy that is due to be shipped at the end of the week has failed quality control testing. A metal whistle has been shown to exceed the federal regulation guidelines for lead. The testing process showed the lead level for this particular toy tested at 103 parts per million. The federal guidelines dictate that toys cannot contain lead with more than 100 parts per million (OSHA, 2013). The projected cost to conform to federal guidelines and replace the whistle are projected to cost $100,000. This should take 3 weeks for completion.
Lead is naturally occurring, but it can be toxic to humans (EPA, 2013). It can cause serious medical conditions, such as, hearing loss, learning disabilities, physical growth retardation and neurological damage. Lead gathers in the body quickly and increases at a fast pace if it exceeds federal guidelines.
Children because of their size are more susceptible to lead poisoning than an adult. Children are curious by nature and often place themselves in danger without realizing it. Children often investigate by touching, placing objects in their mouths and then sharing with others. These actions can cause lead poisoning to occur.
Although the cost to replace the whistle is considerable, this is a small price in the long run. Our company will retain customers by providing customer satisfaction by replacing the faulty whistle. This will also save the company money in costly legal fees by facing our responsibilities now.
Our company needs to ensure that we have identified all involved when considering our options. It would be remiss of our company to not consider the parents, dealers, and stakeholders with an interest in the company.