International Business Communication
International Business Communication
Cheung Kong
Graduate School of Business
Sep 2011
TCO International Diversity Management
International Business Communication content
INTERNATIONAL TEAMWORK STUDY SKILLS – VERBAL INTERCTIVE & WRITING
LEADING PEOPLE ACROSS CULTURES
INTERNATIONAL PRESENTATION SKILLS
CROSSCULTURAL MANAGEMENT
INTERNATIONAL BUSINESS COMMUNICATION
LANGUAGE SKILLS
TCO International Diversity Management
How to build a cohesive international study group?
A) What are the key challenges involved in using English as an international study language in a mainly non-native English speaking class? How to overcome them? B) What are the advantages and disadvantages of diverse cultural and profesional backgrounds? C) What skills do we require as individuals in managing diversity? D) What is the most difficult culture to understand, and why? E) What are the challenges to overcome in an 80/20 mix of Chinese to non-Chinese?
TCO International Diversity Management
The Email Message
TCO International Diversity Management
THE EMAIL MESSAGE
• You are working in a remote team with colleagues from a mixture of national cultural backgrounds. • You are very dissatisfied with the approach of one teammember to sharing information. • (S)he has failed to meet the criteria you agreed at the beginning of the project, both in terms of quality of information and deadlines. • His/her role in the project is strategically important. • This behaviour will put the project in danger if it continues. • S/He is the same national cultural background as you. • You haven’t met the person yet. • You are at the same hierarchical level. • The language for communicating with fellow teammembers (regardless of their background) is English. • You have 10 minutes to write the person an email. • This email should initiate the feedback process. • PLEASE WRITE CLEARLY.
TCO International Diversity Management
TCO International Diversity Management
TCO International Diversity Management
Cheung Kong
Graduate School of Business
Sep 2011
TCO International Diversity Management
International Business Communication content
INTERNATIONAL TEAMWORK STUDY SKILLS – VERBAL INTERCTIVE & WRITING
LEADING PEOPLE ACROSS CULTURES
INTERNATIONAL PRESENTATION SKILLS
CROSSCULTURAL MANAGEMENT
INTERNATIONAL BUSINESS COMMUNICATION
LANGUAGE SKILLS
TCO International Diversity Management
How to build a cohesive international study group?
A) What are the key challenges involved in using English as an international study language in a mainly non-native English speaking class? How to overcome them? B) What are the advantages and disadvantages of diverse cultural and profesional backgrounds? C) What skills do we require as individuals in managing diversity? D) What is the most difficult culture to understand, and why? E) What are the challenges to overcome in an 80/20 mix of Chinese to non-Chinese?
TCO International Diversity Management
The Email Message
TCO International Diversity Management
THE EMAIL MESSAGE
• You are working in a remote team with colleagues from a mixture of national cultural backgrounds. • You are very dissatisfied with the approach of one teammember to sharing information. • (S)he has failed to meet the criteria you agreed at the beginning of the project, both in terms of quality of information and deadlines. • His/her role in the project is strategically important. • This behaviour will put the project in danger if it continues. • S/He is the same national cultural background as you. • You haven’t met the person yet. • You are at the same hierarchical level. • The language for communicating with fellow teammembers (regardless of their background) is English. • You have 10 minutes to write the person an email. • This email should initiate the feedback process. • PLEASE WRITE CLEARLY.
TCO International Diversity Management
TCO International Diversity Management
TCO International Diversity Management