Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile Essay Example
Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile
BUS520
Examine the culture of the selected organization. Explain how you determined that the selected organization showed the signs of the culture that you have identified. Determine the factors that caused the organization to embody this particular culture. Determine what type of leader would be best suited for this organization. Support your position. Imagine that there is a decline in the demand of product or services supplied by the selected organization. Determine what the change in culture would need to be in response to this situation. Zappos, which started as an on-line shoe retailer in 1999, has grown into a multi –million dollar company and expanded past simply selling shoes to selling accessories, handbags and other clothing items carrying over 1,136 brands (Zappos IP, 2013). It was named one of Fortune Magazine’s “Best Places in America to Work” (Koetsier, 2013) and has extended their organization’s reach by developing Zappos Insights, which allows other companies a deep look into the organization, enabling them to adopt the same culture that has allowed Zappos to achieve immense success. Zappos is an organization committed to delivering happiness, not only among their employees and customers, but to other growing companies as well (Zappos Insights, 2013). Zappos embodies a laid-back service-oriented culture and has fun doing it. This is apparent through their training program which requires all new hires, regardless of position, to complete four weeks of training in the customer call center (Zappos IP, 2013). The culture at Zappos can be immediately felt as CEO, Tony Hsieh, introduces himself as just “Tony” in a company welcome video on the Zappos Insights website. A virtual tour of the Las Vegas corporate office gives a peak into the laid back culture the company embodies. With decorations hanging from the ceiling and writing on the
BUS520
Examine the culture of the selected organization. Explain how you determined that the selected organization showed the signs of the culture that you have identified. Determine the factors that caused the organization to embody this particular culture. Determine what type of leader would be best suited for this organization. Support your position. Imagine that there is a decline in the demand of product or services supplied by the selected organization. Determine what the change in culture would need to be in response to this situation. Zappos, which started as an on-line shoe retailer in 1999, has grown into a multi –million dollar company and expanded past simply selling shoes to selling accessories, handbags and other clothing items carrying over 1,136 brands (Zappos IP, 2013). It was named one of Fortune Magazine’s “Best Places in America to Work” (Koetsier, 2013) and has extended their organization’s reach by developing Zappos Insights, which allows other companies a deep look into the organization, enabling them to adopt the same culture that has allowed Zappos to achieve immense success. Zappos is an organization committed to delivering happiness, not only among their employees and customers, but to other growing companies as well (Zappos Insights, 2013). Zappos embodies a laid-back service-oriented culture and has fun doing it. This is apparent through their training program which requires all new hires, regardless of position, to complete four weeks of training in the customer call center (Zappos IP, 2013). The culture at Zappos can be immediately felt as CEO, Tony Hsieh, introduces himself as just “Tony” in a company welcome video on the Zappos Insights website. A virtual tour of the Las Vegas corporate office gives a peak into the laid back culture the company embodies. With decorations hanging from the ceiling and writing on the