Infosys Case Analysis Essay Example
Case analysis - infosys document structure
We have approached the case by first analyzing the identified issues, and then associate root causes to those issues. Further to it we have used two frameworks, “Web of Change” and “Hewitt Best Employer Characteristics”, to theoretically assess the weaknesses in Infosys Human Resource and Change Management policies. These frameworks can be used by organizations to better plan their change management and human resource management initiatives. We have used “Hewitt’s Best Employer Survey”, to identify the key initiatives which Infosys should undertake to enable it to reach its target of “Best Employer” by 2011. Further to it we believe that “Best Employer” and “Best Performer” are complementary goals, and it’s difficult to achieve one without the other, and hence we have identified the key initiatives which can help Infosys to achieve “Best Performer” target without compromising on its “Best Employer” objective.
about infosys
Infosys is the second largest Indian IT software services company. Infosys has reached pinnacles of success in short span of 20 years, through innovative business strategies and human resource practices. Currently it is facing challenges around balancing between business growth and employee satisfaction.
About its business Model
Infosys delivers IT services to its clients globally in a model called GDM (Global Delivery Model). The main characteristic of this model is that it decouples client location and project execution. Project is executed in locations which provide best combination of cost and talent. Project teams are spread across client site and offshore development centers in countries like India, China, and Mexico etc which provide rich availability of talent at competitive cost. Usually teams at client site document requirements and manage client relationship and offshore team manages delivery. This is a human resource intensive industry and the challenge is exacerbated by
We have approached the case by first analyzing the identified issues, and then associate root causes to those issues. Further to it we have used two frameworks, “Web of Change” and “Hewitt Best Employer Characteristics”, to theoretically assess the weaknesses in Infosys Human Resource and Change Management policies. These frameworks can be used by organizations to better plan their change management and human resource management initiatives. We have used “Hewitt’s Best Employer Survey”, to identify the key initiatives which Infosys should undertake to enable it to reach its target of “Best Employer” by 2011. Further to it we believe that “Best Employer” and “Best Performer” are complementary goals, and it’s difficult to achieve one without the other, and hence we have identified the key initiatives which can help Infosys to achieve “Best Performer” target without compromising on its “Best Employer” objective.
about infosys
Infosys is the second largest Indian IT software services company. Infosys has reached pinnacles of success in short span of 20 years, through innovative business strategies and human resource practices. Currently it is facing challenges around balancing between business growth and employee satisfaction.
About its business Model
Infosys delivers IT services to its clients globally in a model called GDM (Global Delivery Model). The main characteristic of this model is that it decouples client location and project execution. Project is executed in locations which provide best combination of cost and talent. Project teams are spread across client site and offshore development centers in countries like India, China, and Mexico etc which provide rich availability of talent at competitive cost. Usually teams at client site document requirements and manage client relationship and offshore team manages delivery. This is a human resource intensive industry and the challenge is exacerbated by