Qualification Level and Title
ILM Level 3 Certificate in Effective Management.
Unit Number & Title
M3.10 & M3.36
By submitting this assignment on 18/12/2012 I confirm that this assignment is my own work. R Towns
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Organisation and Team Purpose
Nexus are Tyne and Wear’s Passenger Transport Executive. It administers funds on behalf of the Tyne and Wear Integrated Transport Authority.
Nexus serve a population of approximately 1,104,100
To improve the quality of life of everyone in Tyne and Wear, by creating better transport networks. Nexus vision is a high quality public transport system that meets customer’s needs by offering alternatives to the car, to contribute to the economic success of Tyne & Wear and the improvement of the quality of life of its residents.
To provide a vibrant public transport system that is safe, convenient and easy to access.
To plan, promote, procure and deliver public transport to improve the economic prosperity of Tyne and Wear and people’s lives.
Plan for the future by striving to create the travel networks people will use in decades to come.
Our team work in the Customer Services section of the Service Delivery department.
Our teams vision.
To assist in providing a vibrant public transport system that is safe, convenient and easy to access.
The teams core values.
Safety, Courtesy, Efficiency & Excellence.
Vision and strategy are vital to assist in linking the whole of Tyne & Wear into an integrated transport system that benefits everyone living in and visiting the region.We have a network of Travel shops, our Website and Call Centre to help us achieve this.
The Vision and the Strategy that Nexus have for our customer services team can be